Responsibilities:
- Log calls/cases into the customer relationship database and follow escalation procedures to resolve problems
- Track and follow cases to ensure that they closed in an efficient and timely manner
- Provide and maintain strong, professional relationships with all customers and show empathy at all times
- Follow Contact Centre procedures and ensure availability to take calls, adopting the transaction handling procedure and AUX code guidelines
- Work effectively as part of a team, developing effective and supportive relationships with colleagues and management
- Follow escalation policies and procedures
- Provide feedback to his/her superior on new/emerging issues that have been identified and work to proactively highlight areas that need to be improved
- Take on board feedback and adapt skills accordingly
- Follow and apply Regulations regarding personal and performance data confidentiality and security
- Attend recurrent trainings published by the Client/Company on a regular basis
*CV Analysis:
- EU - citizenship or Work Permit for Portugal
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- At least completion of the 9th Degree - For some projects 12th Degree (high school diploma / completed apprenticeship)
Location:
- Flats all over Lisbon area (includes suburbs)
- Way to work in between 15 and 60 minutes
Equipment:
- Flats are fully equipped and furnished, including kitchen, living room with Cable TV and Wireless Internet
- Private room includes bed, desk and cupboard
- Cleaning operative cleans up shared rooms once a week
Position Type:
- This is a full-time ( Remote )
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Job Types: Full-time, New-Grad
Salary: 1.00? - 2.00? per hour
Ability to commute/relocate:
- Lisboa, Distrito de Lisboa: Reliably commute or planning to relocate before starting work (Preferred)