A world leader in gases, technologies and services for Industry and Health, Air Liquide is present in 78 countries with approximately 64,500 employees and serves more than 3.8 million customers and patients. Oxygen, nitrogen and hydrogen are essential small molecules for life, matter and energy. They embody Air Liquide?s scientific territory and have been at the core of the company?s activities since its creation in 1902.
Air Liquide?s ambition is to be a leader in its industry, deliver long term performance and contribute to sustainability - with a strong commitment to climate change and energy transition at the heart of its strategy.

Founded in 2019, Air Liquide European Business Services (ALEBS) aims to support the Air Liquide Group in it's financing and accounting processes.

Mission

We are currently looking for a motivated Account Receivable team Leader to manage and guide the AR team to ensure Air Liquide meets all customer needs in a timely manner. Supports customer and internal finance teams to ensure all end to end receivable process This position is integrated into the ?Order to Cash? department.

Responsabilities

• Manage the employee lifecycle (recruitment, retention, target setting, performance management, career plan);
• As a Team Leader your main responsibility will be to ensure the team's performance within the managed process.
• Ensure collaboration with other internal and external O2C teams
• Build positive relationship with various business partners to provide positive customer experience;
• Communicates deadlines to team members and monitor important metrics; Achieving the contractually agreed KPIs / SLAs for owned processes (for ex: cash application, cash allocation, customer clearing and refunds);
• Develops strategies to promote team member adherence to company regulations and performance goals;
• Prepare and present periodic reports and dashboards for the client group;
• Effectively distribute work within a team, plan and manage resources (including back up);
• Set clear goals and directions, and provide regular feedback on team members? performance
• Transmit and foster our values, serving as ALEBS culture of transparency, empathy, inclusion, and empowerment
• Build strong communication and close working relationships with the key stakeholders, proactively ask for feedback, take full ownership of the process and operations managed.
• 1st level of escalation for client issues, takes necessary actions to get the resolution, and communicate with the customer about status and actions taken.

• University or College degree (preferably in Accounting and Finance)
• Team Leadership Experience / Min. 3-5 years previous experience in people managing roles.
• Advanced level of English (any other language is a plus)
• Great communication skills and analytical mindset;
• Experience in Customer Service / Billing / Credit and Collection
• Effective and professional verbal and written communication ? both with internal and external customers
• Ability to work with remote teams (Covid Situation)
• Customer service attitude
• Process improvement oriented.
• Experience in ERP systems (Oracle/SAP/Navision)
• Ability to be flexible and quickly adapt to changing business needs and processes
• Proven credit experience preferably in a Multinational, multi-currency, shared services environment.

• Involved in several Finance internacional projects
• Flexibility to do Home Office
• Salary compensation accordingly
• Meal Allowance
• Medical Plan
• Transportation allowance or parking
• ALEBS Club (more than 300 offers several products and services in different categories (technology, travel, wellbeing, family, shopping, etc).
• Employee Assistance Program (gives all its employees and their respective household family members, access to a range of free services (Psychology, Legal, Financial, Personal Advice)