Company Description

We are passionate about what technology can do.
We want to continually improve our service, people and technology.
We are proud that our customers benefit from our knowledge and experience.

We are Claranet and if you share our beliefs, we are looking for you!

Because we aspire to do more and better, we are looking for a Functional/Technical Support - Application Support to integrate our Client internal team, based in Lisbon.

Job Description

• Resolving queries from end users with respect to the systems supported, including but not limited to incorrect data issues, ensuring feeds into the system in a timely manner.
• Ensuring that root cause analysis has been found and solutions implemented to prevent repeat occurrence.
• Change management: plan, test and release new versions of the system.
• Write documentation on system features.
• Write documentation on problem solving guides that will enhance FOCUS/Client Clearing Support.
• Maintain and enhance procedures and processes to ensure increased reliability of the systems.

Qualifications

• Master?s degree in IT/Computing/Finance/Mathematics is desirable, but Bachelor?s in these disciplines will also be considered.
• Up to 4 years Functional/ Technical Application Support experience in the Investment Banking (preferably supporting Fixed Income products such as IRD/CRD derivatives, securities lending/Mortgages) business.
• Prior exposure and familiarity to vendor (Murex, ICE, Markitwire) and clearing workflows is a huge plus.
• Prior experience working on front office application support role for any of the financial institutions.
• Must have understanding of Fixed Income products.
• Must have excellent documentation skills.
• Must be highly self-motivated.
• Must be organized and diligent.
• Ability to work under pressure.
• Must have strong ability to think outside of the box and have track record of demonstrating this skill.

Competencies:

• SQL (Essential).
• Autosys/ Control M scheduling tools.
• Geneos.
• Python (good to have).
• MS Office.
• ITIL/ServiceNow.

PLEASE, APPLY HERE: https://smrtr.io/78xb7

Tipo de oferta: Full-time

Benefícios:

• Cartão/Ticket refeição

Horário de trabalho:

• Período diário