We are seeking a polyvalent, hands-on Head of Customer Success to help Tesselo drive retention, ensure customer engagement and co-develop products.
The candidate will act under the supervision of C-level management and in close collaboration with the Head of Sales & Marketing and the Tech team.
At the moment, the focus will be on 2 markets: forest management (in particular timber producers) and vegetation monitoring around critical infrastructure (in particular electricity transporters).
Responsibilities
- Deliver projects to successful completion
- Seamlessly take the baton from Sales to ensure a smooth project implementation and secure the loyalty of our clients
- Build and leverage client relationships to ensure success throughout the whole project lifecycle
- Establish efficient CRM processes within the company and generate actionable and customized market insights for your portfolio
- Crunch data from tech team and translate it into business insights, e.g reports and digital / in-person presentations to clients
- Showcase customer success and co-create marketing initiatives
- Turn customers? feedback into new features/products
Experience You Bring
- 4+ years in strategy consulting or customer success management
- Stellar project management skills
- Entrepreneurial mind-set: hungry for environmental impact
- A knack for innovation and creative spins
- Ability to translate and interpret Science into relatable stories
- Deep knowledge of CRM and digital marketing tools and channels
- Proven ability to forge fruitful relationships with a wide span of industries and clients
- A degree in Engineering, Business, or Science related field
- Excellent written and verbal communication skills in English; bonus points for additional languages
What we offer
- A driver?s seat and an opportunity to pave our path to truly promoting a greener planet on a large-scale
- An investment in you: regular labour contract, company provided laptop, health insurance, holiday time plus extra days
- A culture of authenticity, no bs, and impact entrepreneurship
- Remote/office flexibility
25 - 40k annual gross salary (based on profile)
Application Deadline: 2/22/2021
Expected Start Date: 3/1/2021
Job Types: Full-time, Permanent
Salary: 25,000.00? - 40,000.00? per year
Experience:
- Customer success/CRM/project management: 4 years (Required)
Language:
- English (Required)
- Portuguese (Preferred)
Work Remotely:
- Temporarily due to COVID-19
COVID-19 Precaution(s):
- Remote interview process
- Virtual meetings