We are Livlab, a team of ex-insomniacs, designers and entrepreneurs, whose mission is to improve the sleep of the millions of insomniacs all around the world.

Today, there are natural solutions with very positive results: therapies, sophrology, yoga, meditation. However, these techniques have not been able to spread widely given their high cost or time needed.

We took the best of these solutions to design our first sleep devices:

• Dodow, the first light metronome that retrains your brain to naturally fall asleep on its own again, without medication.
• HoomBand, our audio library (the HoomBand app), with plenty of qualitative, varied and immersive content to be listened to with our textile headband, properly made for sleep.

You can check them out on our websites mydodow.com and hoomsleep.com!

Developing a positive brand image online

• Define and implement a social media content strategy (Facebook, Instagram, Pinterest and other relevant channels) in line with the brands' positioning and marketing goals

• Define, report and analyse social media objectives and metrics

• Create engaging text, image and video content for all social media channels, to educate, inspire and entertain our community, working closely with the design team

• Constantly looking for ways to improve content and community engagement based on performance, and on digital and social media trends

Building and engaging a thriving community across channels

• Community Management - Respond to comments and customer queries in a timely manner

• Community Growth - Define and implement strategies to build a thriving customer community around sleep issues, across different channels

• Define and implement an Advocacy Marketing Strategy to increase customer satisfaction and promote recommendations and referrals

• Affiliates & Influencers Management: managing current partnerships and identify new opportunities to promote brand awareness and customer acquisition

• Newsletters Management - create periodic newsletters and manage and optimize automation flows

• Look for new ways to automate and scale outreach and community management processes

Improving customer satisfaction

• Work closely with CRM team to improve customer satisfaction and respond to their needs

• Define and create dedicated customer support content to better respond to customer needs

• Customer Reviews management - define and implement strategies to increase customer reviews quantity and quality

• Monitor, report and analyze customer feedback and reviews and liaise with all the company areas to implement necessary improvements according to customers needs

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The duties entrusted to the employee are purely indicative and are by nature progressive, taking into account the adaptation and development requirements of the Company.
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Duração do contrato: 6 meses

Job Types: Full-time, Internship, Contract

Experience:

• Community/Social media management: 1 year (Preferred)