About Webhelp
Webhelp is a French multinational BPO company that is making business more human for the world?s most exciting brands.
By choosing Webhelp you will be part of a family of over 62,000 game-changers from more than 170 locations in 49 countries.
Join us at Webhelp Portugal and you will have the opportunity to be part of a multicultural team, a fast-paced environment, and a diverse pool of engaging projects with some of the best B2C and B2B brands worldwide.
About the job role:
As a Project Manager, you will guarantee customer relationship quality by ensuring that all the defined objectives are achieved, in response to the expectations of the client. You will lead a team of Senior Team Leaders and develop the team?s skills. You will also oversee the production support.
As a Project Manager, you will:
- Analyze project results and define the necessary action plans
- Ensure quality/customer demands efficiently
- Guarantee respect of procedure and quality standards (ISO, NF345, LRS) on the project
- Manage turn over and absenteeism and put in place necessary action plans
- Ensure the availability of production means (material, tools, technical resources) and human resources
- Ensure the reporting requirements of the project
- Prepare and lead production/steering committees and customer visits
- Performance of multiple tasks inherent to team management
We are looking for:
- Native or Proficient in French (C1/C2)
- Fluency in English (B2)
- Previous experience in management a team (Contact Center is a plus)
- 1/2 years? experience on similar position
- Ability to adapt to a fast-paced industry
- Strong analytics skills
- Excellent guidance & coaching skills
We offer you:
- Competitive wages (14 monthly payments per year) with performance bonus
- Health insurance
- Possible flexible hours after some tenure
- Possibility to do Work from Home *
- Investment in training and personal development
- Opportunity to professionally grow inside the company
- Team lunches, happy hours, company outings
Life at our company:
- Work with a diverse environment with people from over 15 nationalities
- Benefit from our modern amenities, many discounts in local businesses, company parties and events and much more!
- We promote inter-company mobility to work at any of our sites around the world
- New and modern offices in Braga, Portugal.
Ready to take up the challenge? Apply: https://tinyurl.com/yxwjtn7a
Join our team and show off your talent!
All submissions will be treated confidentially under the General Data Protection Regulation.
*Due to our contingency plan regarding COVID-19, you may be expected to work from home for a specific time.
Webhelp Portugal is an equal opportunity employer.
Webhelp considers diversity as a fundamental resource and it offers everyone access to employment opportunities, regardless of their gender, age, religion, ethnicity, or any other classification protected by applicable national laws.
Duração do contrato: 12 meses
Tipo de oferta: Full-time, Temporário
Benefícios:
- Cartão/Ticket refeição
- Estacionamento gratuito
- Subsídio de transporte
Horário de trabalho:
Remuneração suplementar:
- Bónus de performance
- Subsídio de Natal
Experiência:
- Gerência de equipa: 2 anos (Preferencial)
Teletrabalho:
- Temporariamente devido à COVID-19
Precaução ou precauções relacionadas com a COVID-19:
- Processo de entrevista remoto
- Equipamento de proteção individual fornecido ou exigido
- Protetor facial nos locais de trabalho
- Medições de temperatura
- Diretrizes de distanciamento social aplicadas
- Reuniões virtuais
- Procedimentos de higienização, desinfeção ou limpeza aplicados