Req ID: #
Job Function: IT
Full-Time/Part-Time: Full-time
Contract Type: Permanent
Job Level: Professional
The Panalpina Group is one of the world's leading providers of supply chain solutions, combining its core products of Air Freight, Ocean Freight, and Logistics to deliver globally integrated, tailor-made end-to-end solutions. The Panalpina Group operates a global network with some 500 offices in more than 70 countries, and employs around 16,000 people worldwide.
We are looking to hire a Global IT Application Analyst in our Center of Excellence in Lisbon to provide 2nd level IT business services for global SAP ERP based solution covering:
FI/CO, MM, SD, Treasury
Integrations with others systems in the system landscape, i.e. forwarding systems supporting business operations
Worldwide from geographical point of view
Responsibilities
Deliver Global IT business services according to business expectations reflected in SLA, focusing on Incidents, Service Requests, Problem, Change and Release Management processes
Understand supported business processes, business needs and priorities. Experience with Transportation and Logistic industries and Finance will be an advantage
Cover both technical and application support. Resolve absolute majority of incidents that does not require IT changes. Liaise with IT Products (3rd level support) in order to escalate incidents that cannot be solved on 2nd level or require changes to the product.
Provide the support and maintain IT solutions for the business function following the global Panalpina standards and procedures
Anticipate and identify issues that may impact the support or performance of systems, propose, plan and execute corrective actions
Deliver end user trainings for both SAP functionality and IT Service management processes
Partner with other IT teams, participate in design, implementation and continuous improvement of Global IT Services
Manage relationships with global/regional business counterparts, IT teams and 3rd parties
Contribute to IT systems architecture, design and security discussions
Qualifications
Higher Computer Science or Information Technology education
Knowledge of finance business processes. Finance or accounting education in addition to IT will be a plus
3+ years consultancy in SAP ERP FICO, MM, SD, PCA, AA, Treasury, Cash Management. Deep knowledge of understanding of FI integration with SD/MM
Understanding and experience in development and support of SAP ERP:
Knowledge in SAP customizing is mandatory
Understanding of ABAP and ability to do debugging will be a plus
Understanding of SAP authorizations is mandatory
Experience in providing IT business services and supporting IT business applications
Experience with SAP Solution Manager (Solution Implementation, Roadmap and Test Management).
Experience with documentation standards such as blueprints, functional and technical specifications, test scripting and protocols as well as training material.
Practical experience of applying ITIL methodology
ITIL certification is considered as advantage
Skills
Excellent interpersonal and communication skills
Customer centricity
Team player
Strong analytical capabilities and problem solving
Organizational, planning and prioritization skills
Highly reliable, with high sense of responsibility
Self-motivated, committed and result-driven
Able to cope with pressure and a fast paced environment
Persistent yet flexible, positive and open attitude to changes
Agile, fast and capable learner
Languages
Fluent English spoken & written
Other languages are an advantage
Specifics for Job / Environment
You will be part Global IT Services, located in our Center of Excellence based in Lisbon (Saldanha), with peers located in Basel, Nurnberg, Singapore, New York, Sao Paolo
35 hours per week
International environment
Up to 10% travel
Please submit your application in English.-ul
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