bMain point of contact for client relationships, accountable for managing expectations of the day to day with regard to service levels, consequently contributing to the achievement of client revenue and satisfaction.
We do two things at Nielsen. We measure performance for our clients and we use analytics to help our clients grow their business. Both measurement and analytics are important in their own right but it?s the connection of the two that delivers the insights & recommendations that are critical to our clients? success.
We are looking for a Client Development Senior to manage a service group of clients in order to maintain and grow client base so as to achieve financial objectives and other operational performance indicators
Formally presenting and articulating Nielsen?s complex product portfolio and linking this to Client?s needs.
Participating in the development and implementation of client plans that fully supports the clients objectives.
Executes against objectives to deliver solution oriented services that reflect both client needs and maximize Nielsen opportunities.
Supports sharing of knowledge and demonstrate best practices.
Develops deep industry knowledge relating to clients businesses, understands strengths and weaknesses, opportunities and threats faced by key market players.
Is able to challenge and spot new sales opportunities.
Builds and maintains strong relationships with Senior client contacts.
Manages good working relationships with specialists in all Nielsen internal departments.
Accurate forecasting through SalesForce tools is a requirement on a daily/weekly/monthly basis.
Manages workload independently and effectively, prioritizing client commitments alongside internal commitments.
Ability to identify and solve issues, both for the client and internally.
Manage client and internal commercial projects successfully from start to finish.
Ability to handle difficult conversations with senior level clients, and escalate as appropriate.
As the Nielsen Company and solutions evolve, the scope of the role may change you will needs to be flexible and adapt to an ever changing business environment.
4 years FMCG (marketing / analysis / sales
Strong Client Focus and Proactiveness
Very Good Influencing & Persuading Skills
Expert knowledge of statistics and multivariate analysis
Expert knowledge of research techniques and methodologies
Effective writing skills
Nielsen N.V. (NYSE: NLSN) is a global performance management company that provides a comprehensive understanding of what consumers Watch and Buy. Nielsen?s Watch segment provides media and advertising clients with Total Audience measurement services across all devices where content ? video, audio, and text ? is consumed. The Buy segment offers consumer packaged goods manufacturers and retailers the industry?s only global view of retail performance measurement.
By integrating information from its Watch and Buy segments and other data sources, Nielsen provides its clients with both world-class measurement as well as analytics that help improve performance. Nielsen, an S&P 500 company, has operations in over 100 countries that cover more than 90 percent of the world?s population. For more information, visit nielsen
What?s it like to be part of Nielsen? We?ll let the data do the talking. With more than 40,000 people in over 100 countries, we?re a diverse group. In the UK alone, we have over 55 nationalities. But there?s a lot that brings us together. We?re obsessed with measuring and understanding consumer behavior to help our clients grow. Our measurement covers 90% of the world?s population and GDP. We believe in making things Open, Connected, Useful and Personal. We challenge everyone to think outside of the box, innovate, take risks, learn and grow! Diversity and Inclusion are critical to our growth, strength and ability to innovate. We want everyone to have a voice and be themselves. We empower our employees to make a difference, by collaborating both inside and outside the office. There has never been a better time to be at Nielsen.