Position Snapshot
Location: Lisbon (Portugal)
Company: Nestlé Business Services (NBS)
Full-time/Hybrid mode
Fluent in English
About us
Nestlé Business Services (NBS) is at the heart of the Nestlé Group. We provide Supply Chain, Financial, HR, Digital & Social Media, CRM and Consumer Engagement services to enable Nestlé to engage with millions of consumers worldwide. We are a multicultural and diverse team of professionals. We are passionate about digital innovation and driving continuous improvement processes with colleagues across the world.
We are looking for talents who are eager to learn, team player, digitally-savvy, with an entrepreneurial mindset, and who can flourish in a fast-paced, dynamic environment.
If this describes you and you are looking to join a business where you can really add value, it is time to consider joining NBS!
At Nestlé Business Services (NBS), diversity and inclusion are core values. If you have any special needs, count on us to adapt your position.
Position Summary
The main responsibilities of the D2C Operational Lead is to lead the team of Website & D2C Operations for NDG ensuring alignment with the business needs combined with the evolution of the team, among key stakeholders, continuously innovate (in terms of services, activities, processes, skills, capabilities and tools), promote Website & D2C best practices with Nestlé operation teams across centers, pilot new services and support the delivery of solutions. This person will be responsible for NDG website and D2C operations and accountable to drive operational website and D2C activities, and will work in close collaboration with NDG, NDG PMO and MSE to have a clear mapping of operational activities, for NDG, delivered through IBS.
A day in the life of...
Guarantee NDG website and D2C operations across centers, with full accountability for operations and autonomy in team management activities
Be responsible for delivering the brands' global digital initiatives and to cascade to all markets' websites
Manage the team ensuring high performance:
Recruit, replace and backfill
Anticipate new profiles needed, and create the capability building process
Monitor team performance
Define HOW to deliver Scope of Work:
Define effort needed to deliver a task (especially new SOW or Digital Factory project)
Monitor delivery quality, effort requested and agreed timeline
Improve quality and respect GBU & IT guidelines
Improve and industrialize processes by implementing adequate methodologie (Agile, etc.) and identify process and tools to gain in effiency
Undestand team's capabilities and skills and work toward the continuous evolution of services and capabilities
Understand business needs and identify potential new above market activities
Identify service gaps and improvements based on internal business needs and feedbacks
Implement ongoing improvements, scout and formalize new opportunities
Design, build and pilot the new service lines for DTC service (Deliverables include detailed process flow, Standard Operation Procedures, training material, activities/effort mapping,…)
What will make you successful
+7 years DTC digital experience either at an agency or in a CPG company managing global DTC operations
Technical knowledge in DTC platforms (Magento, HTML, etc.)
Ability to work with remote stakeholders in a multi-cultural environment
Strong communication and interpersonal skills
Ability to communicate across multiple reporting levels
Excellent presentation skills
Knowlegeble of best practices for marketing operations, website and D2C services
What we offer
Here at NBS we care about our Talents and we continuously work to have our teams engaged and our people achieving their best professional performance, without forgetting personal development and work-life balance. Joining NBS will bring you:
Development of expertise in Nestlé’s Shared Services Business
Immersion in a culturally diverse team
Local and International Exposure
Flexible working environment
Engagement and wellbeing activities
Competitive salary and annual bonus according to your performance
Meal Allowance Card
Flex Benefits - At NBS you can chose what benefits are more suitable for you
Make part of the Nestlé Club and get discount in several partners
Free coffee (and good coffee) at the office
Company equipment according to professional needs
Medical Support available at the Office (in Lisbon)
E-learning courses and training program to get you where you aim to be
Career progression and possibilities for International Career
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