HOMEOFFICE / REMOTE / FRENCH - Tourism - Last minute offer! start 23/10

Publicado 10-10-2024

GentleWay

Lisboa Lisboa (Informática)


Project details:

  • Start on 23/10
  • FULLY Remote work from districts: Castelo Branco, Leiria, Santarem, Portalegre, Evoria, Setubal, Beja & Faro
  • Working schedule - 2 Shifts : Monday -Sunday (1st shift : 8:00 - 17:00 & 2nd shift: 13:00 to 22.00) -40h/5days per week incl. Public Holidays, 2 rotational days off
  • We offer training at the beggining of work
  • Recruitment & hiring process 100% online

Client:

Our client is a prominent travel platform that connects travelers with unique accommodations worldwide. With a mission to create a sense of belonging anywhere, they empower hosts to share their spaces and offer a diverse range of listings, from cozy apartments to luxury villas. The platform fosters community and promotes sustainable tourism, redefining the travel experience for millions.

Your responsabilities:

  • Resolving user issues via calls, email, and chat in French
  • Composing empathetic, tailored messages when interacting with users
  • Investigating and resolving complaints; documenting circumstances, conducting investigations, and justifying resolutions
  • Processing insurance policy administration or cancellation requests
  • Handling escalated or urgent calls with potentially upset customers

Our expectations:

  • You speak French in proficiency
  • Fluent English level (C1)
  • You already live in Portugal
  • Self-motivation and a collaborative spirit to thrive in our dynamic team.

Main duties:

  • Start date: 23/10
  • Working schedule - 2 Shifts : Monday -Sunday (1st shift : 8:00 - 17:00 & 2nd shift: 13:00 to 22.00) -40h/5days per week incl. Public Holidays, 2 rotational days off
  • Remote from districts: Castelo Branco, Leiria, Santarem, Portalegre, Evoria, Setubal, Beja & Faro
  • Full time employment, 6 months fixed-term renewable contract
  • Private Health insurance with a dental plan (after 6 months of the contract)
  • Training is provided at the beginning of the work

Competitive salary and remuneration system:

  • basic salary: 895€ gross x 12months +2 extra salaries per year
  • up to 100€ gross monthly performance bonus,
  • 55€ gross project bonus/ month
  • meal allowance: 7,23€ NET/working day (voucher)
  • transport allowance: 20€ / month

Apply today and Change your career with GentleWay!

Include a valid e-mail address and telephone number in your CV and the recruitment process can start smoothly!

*By applying for this job offer, you agree to our privacy policyand consent to the processing of your personal data and sharing it with the client proposing this job offer.

#French #CustomerService #Lisbon #Oriente #Francês #Lisboa #Francophone #Français

Type d'emploi : Temps plein

Rémunération : 1 044,00€ à 1 164,00€ par mois

Question(s) de présélection:

  • Your email and phone number are mandatory to proceed your application in this recruitment, please leave it here:
  • Your current location:
  • When is the closest possible date to start for you?
  • Are you legally authorized to work in Portugal? If you are not an EU citizen, confirm on what basis you can work in Portugal (VISA/Work Permit/etc.).
  • This offer is related to our client Concentrix + Webhelp Lisbon. Are you okay with continuing with your application?

Langue:

  • français min C2 (Requis)
  • anglais min C1 (Requis)

Date de début prévue : 23/10/2024