With a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world?s biggest brands?and we have fun doing it.

Now, we?re calling all you rule-breakers and risk-takers who see the world differently and are bold enough to reinvent it. Come, transform with us.

With a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world?s biggest brands?and we have fun doing it. Now, we?re calling all you rule-breakers and risk-takers who see the world differently and are bold enough to reinvent it. Come, transform with us.

Responsibilities:

• Coordinate with different stakeholders (developers, testers, operations/business users)
• Work closely with third party technicians (DBA , Windows team, cloud operations, configuration management) and support personnel
• Provide application support and handle incidents and service request tickets
• Exercise accountability for assigned tasks
• Prioritize and resolve day-to-day application issues and client requests according to standard process
• Strong problem solving skills, initiative and the ability to thrive under pressure
• Initiate service improvement process
• Willing to work on different shifts (morning, mid, night)

Qualifications we seek in you:

Minimum Qualification:

• Working knowledge on Agile methodology
• Knowledge/experience in using JIRA and Confluence
• Knowledge/experience in using Ticketing Tool (JIRA, Service Now)
• Knowledge/experience in using different code repository and version control tools such as Gitlab, Git, Github, VSTS, Mercurial, SVN, MKS
• Experience working on Windows based infrastructure (IIS, Failover Cluster Manager, COM+ components, Service Manager, and any other admin tools)
• Knowledge/experience in ASP Classic and ASP.NET web-based programming (C#), web services (XML, SOAP, WSDL)
• Knowledge in multiple applications web servers (IIS, Tomcat)

Preferred Qualification:

• Excellent understanding of .NET C# and various databases (MS SQL Server, Oracle, etc). C++, VB6, Delphi is good to have but is not required.
• Excellent troubleshooting skills
• Excellent communication skills
• Working knowledge of various tools, open-source technologies and cloud services
• Can-do attitude
• Can think out-of-the-box for improvements

What can we offer?

· Attractive salary;

· Stable job offers - employment contract

· Work in a multicultural and diverse environment with employees from over 30 countries

· Genpact supports professional trainings and great career development opportunities

· Free access to our award-winning learning platform

· Benefits such as Meal Tickets, Medical Services, Insurance, additional vacation days or partner discounts

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws.

Genpact is committed to building a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation.

For more information, visit www.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube.

Job Type: Full-time