Advert

People make Sage great. From our colleagues delivering ground-breaking solutions to the customers who use them: people have helped us grow for more than thirty years, and people are driving our future as a great SaaS company. We're writing our next chapter. Be part of it!

At Sage, we recognize that the world of work has rapidly shifted over the last few years, particularly how we work. That is why we have committed to working in a hybrid way going forward. Human connection is an essential ingredient of the 4 principles that make up our Flexible Human Work hybrid framework and we want to be transparent in what that looks like when you join our Sage family. On one hand, our offices will continue to play an important role in our future and serve as a place for spontaneous conversations, connection, collaboration as well as focused time. On the other hand, we have learned to reimagine where and when we work and to unlock that flexibility and innovation for our colleagues offering them the opportunity to work flex across their home, Sage offices or customer sites.
We invite you to join us and help us write our next chapter. Follow us on our social media sites to join in conversations about open positions and company news! #lifeatsage #sagecareers. If you would like support with your application (or require any adjustments) please contact us at [email protected] for assistance. All qualified applicants will be thoughtfully considered and never discriminated against based on their race, color, age, religion, sexual orientation, gender identity, national origin, disability or veteran status.

Job Description

Part of Sage X3 Product Delivery, the L3 team assists Sage Customer Services teams worldwide in supporting their Sage X3 Partners and Customers during the usage of the solution. Level 3 support team is the main link between Product Delivery and the Support teams in the regions. The team manages the maintenance activity with R&D and mentors the Sage X3 Support consultants in the regions. 

This expert consultant role is focused on Sage X3 Financials, AP/AR and Fixed Assets. Knowledge on other areas of the product would be appreciated.
#LI-AG1

Key Responsibilities

Key accountabilities and decision ownership: 

Provide expertise to our Sage X3 Customer services teams worldwide to help analyse and resolve level 3 issues, in collaboration with R&D focusing on Financials, AP/AR, Accounting and Fixed Assets

Build and transmit high-end product business expertise and support methodology. Act as reference for all support teams worldwide.

Contribute to or pilot internal projects around support tools, Web tools, knowledge management and product expertise

Manage red flag customer situations in collaboration with other functions (R&D, Professional Services teams, Product Management?)

Collaborate pro-actively with R&D and Product Management to include preventive actions in the roadmap and influence maintenance prioritization by conveying Voice of the Customer

Coach the Support teams in the countries through mentoring and collaborative work on customer situations.

Skills, know-how and experience:
Must have:

Fluency in English language, verbal and written

Degree or experience in the Accounting management field combined with experience in ERP software or management software

or:
Degree in Computer Science or Engineering or equivalent with business or ERP experience in Financial management.

Experience with Sage X3

Problem solving and logical skills

Ability to work in a team is essential

Flexible, agile and innovative

Autonomy is a must

Preferred:

Good written and verbal communication skills

Active listening and mentoring skills