Sodexo was founded by Pierre Bellon in 1966 in Marseilles, France, and is the world leader in Quality of Life Services. The company operates in 64 countries with 420,000 employees who share the same passion for service being the 19th largest employer worldwide. In Sodexo?s pursuit of enhancing operational efficiency, Sodexo Business Services (SBS) was created in Porto in 2018. As a shared service center, SBS supports several countries across Europe with the processes of Record to Report (R2R), Order to Cash (O2C), Purchase to Pay (P2P), Master Data Management (MDM), Continuous Improvement, among others. This is a fast-paced multinational environment with permanent growth and a lot of challenges, giving you the opportunity to join one of the world?s top-rated companies. We are searching for ambitious and skilled professionals to work according to the best practices and to be part of such an ambitious project.
Sodexo Business Services (SBS) is looking for a Credit & Collections Specialist (m/f/d):
Purpose of the Job:

• Collect and control the portfolio assigned, always focusing on our customers (internal and external) and being aware of our aggregating role within the entire Sodexo structure.

Goals and Responsibilities:

• Increases the speed at which customers? open items are paid;
• Working closely with customers and internal teams to solve the non-payment root cause;
• Manage customer relationships, which includes problem resolution and root cause analysis;
• Drive on time the collection process/workflow to follow up on overdue;
• Understand non-payment impact on the business activity to anticipate and/or escalate if needed;
• Proactively tracks and collects Trade Debts;
• Provide visibility, support, and follow-up for disputed invoices;
• Understand customer invoice approval flow and timelines for payment runs;
• Understand and highlight E2E process improvements when inefficiencies exist (cross-team or process);
• Support ongoing technological project improvements/solutions;
• Provide the most accurate status for the items overdue;
• Provide a forecast of expected payment for the open items in scope;
• Start when invoices are delivered to the customer?s premises;
• Deliver accurate reporting to Business and Operations;
• Be able to follow up on any request or query from a customer or internal team;
• Work very closely with R&A (receive and apply) team.

We are looking for warriors to integrate our collections team. To be accepted, you must also live according to our main commandments:
Willingness- you must have unbreakable will and determination
Adventurous -you must be bold, willing to try new or difficult things
Reliable ? you must be trustworthy, worthy of reliance or dependence
Resilient ? you must be able to recover readily from adversity
Inspired ? you must influence and be inspirational for others
Oriented ? you must be customer-oriented and focused
Remarkable ? you must be worthy of notice or consideration; extraordinary
To succeed in this role:

• University degree (will be a plus, preferable in Finance / Accounting / Management / related fields);
• Relevant work experience (in collections or credit management department, shared service centers, accounting, or business area);
• SAP or other accounting ERP skills (will be a plus);
• Good communication skills (verbal and written), active listener, and customer focus-oriented;
• Fluent in English (French or additional languages like German / Spanish / Dutch, will be a plus appreciated);
• MS Outlook (understand rules, templates, quick steps);
• MS Excel (Power BI, Query and/or VBA skills will be a plus);
• MS PowerPoint and Word skills;
• Problem Solver;
• Prioritisation and organization skills;
• Assertive, influencing others but also a team player;
• Relationship builder, pro-active, responsive, and action-oriented;
• Ability to work under pressure;
• Business Oriented (Credit and Collections / Billing / Payment allocations / Sales and Operations).

What we offer you:

• Meal allowance in Sodexo meal pass;
• Health insurance;
• Hybrid working model;
• Opportunity to grow professionally inside the Company;
• Possibility to participate in multicultural projects.