About us
A InterContinental Hotels Group ? IHG é das maiores cadeias hoteleiras do mundo. A IHG, em regime de franchising, gestão ou propriedade, detém mais de 825.000 quartos, em mais de 5.500 hotéis espalhados por mais de 100 países em todo o mundo. No Intercontinental Cascais-Estoril oferecemos aos nossos Clientes ?A Vida InterContinental?. Um estilo de vida fascinante que torna a viagem internacional mais atraente e cria uma atmosfera em que coisas incríveis acontecem. Inseridos no segmento de Luxo, no nosso Hotel 5 estrelas o cliente conta com toda a comodidade e um serviço de excelência. Para que isto seja possível contamos com a dedicação da nossa fantástica equipa, que diariamente recebe os nossos clientes com um sorriso.
Your day to day
People ? Manage day-to-day staffing requirements, plan and assign work and establish performance and development goals for employees. Provide mentoring, coaching and regular feedback to help manage conflict and improve employee performance ? Educate and train all employees in compliance with governmental and safety regulations. Ensure staff is properly trained and has the tools and equipment to carry out job duties ? Promote teamwork and quality service through daily communication and coordination with other department heads ? May assist with deep cleaning projects and/or assist housekeeping staff during high volume periods Guest Experience ? Check public areas, guest rooms/suites, equipment, linens are clean and in good repair advise team members of areas of improvements ? Perform housekeeping duties necessary, including making beds as well as vacuuming and cleaning guest suites to ensure guest satisfaction ? Handle complaints and special requests to achieve complete guest satisfaction ? Comply with special needs and requests of the guests, VIPs and repeat visitors Financial ? Help prepare annual departmental operating budget and financial plans. Monitor budget and control expenses with a focus on increased productivity. ? Maintain proper inventory levels, managing cost per room for supplies and labor(example: bed & bath linen reuse and laundry operation). Responsible Business ? Maintain and order supplies and equipment in a timely and efficient manner while minimizing waste and maintaining ?green? initiatives (example: container recycling and cleaning agents) ? May maintain procedures for security of lost and found items ? Perform other duties as assigned. May also serve as manager on duty
What we need from you
? High school diploma / secondary education / equivalent plus one year of housekeeping experience, including some supervisory training/experience. ? Must be able to speak local language(s).
What we offer
We?ll reward all your hard work with a great salary and benefits ? including a uniform, great room discount and superb training. Join us and you?ll become part of the global IHG family ? and like all families, all our individual team members share some winning characteristics. As a team, we work better together ? we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care: that you notice the little things that make a difference to guests as well as always looking for ways to improve - visit www.http://careers.ihg.com to find out more about us At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law
Job Reference: EMEAA29511