Nezasa is one of the most innovative scale-ups in travel technology. Our SaaS solution empowers travel brands globally to combine all planning and booking related actions into one seamless end-to-end experience and Europe's biggest tour operators already trust us to deliver on this promise.

We are looking for a passionate individual to join our customer service team with the mission to lend a hand to customers that are running their business through the industry?s leading planning and booking platform. This is a perfect opportunity for anyone who wants to grow in a software-oriented customer support role and be part of an exciting mission to revolutionize the travel industry.

This is a local or remote position, however we are looking for someone based in Europe or within 2 hours of the Portuguese time zone.

As a Customer Service Associate at Nezasa

You will?

• Interact with customers via ticket, online chat or phone to effectively solve their issues or guide them on the use of our platform
• Ensure that customer issues are brought to resolution as swiftly as possible
• Act as a liaison for customers, passing their feedback to the product and marketing teams, in order to improve the overall customer experience
• Immerse yourself in the platform by loading customer-specific content, updating and creating knowledge-base articles and by analyzing customer performance to make suggestions for improvement
• Together with other support team members, take over responsibility for customer onboarding and training
• Continuously stay on top of new product features and integrations to keep your product knowledge up to date
• Analyze and report product malfunctions and create KPI reports for business intelligence as needed
• Support customers outside office hours by working in shifts (Portuguese time zone):
  Weekdays from 8am to 5pm or from 10am to 7pm, Saturdays from 7am to 3pm and some Portuguese public holidays

As a Customer Support Associate

You have?

• A natural curiosity that makes you want to learn about the intricacies of our bleeding-edge software, and try out the latest features when they are out
• A love for engaging with customers and the intrinsic desire to wow them by optimally solving their problem
• The ability to listen well, while being able to explain issues and solutions in a well structured and jargon-free way
• Well developed problem-solving skills paired with a passion for detail to understand the what, why, and how
• A collaborative, can-do attitude, thriving as a self-directed person and as a team player
• Excellent English skills, both verbal and written; knowledge of German is a plus
• Experience in a similar role, ideally with a B2B product; specific SaaS or travel industry experience is a plus

What it's like to work at Nezasa

Our multinational team is distributed yet collaborative, based around offices in the hearts of Zurich, Switzerland and Lisbon, Portugal. We pride ourselves on being a close-knitted group of highly motivated, diverse and fun-loving professionals that are passionate about working on a game-changing product together. Your success is our success, that is why we love to see you grow and put our focus on empowering everyone to reach their fullest potential. As a part of Nezasa you will be immersed in a start-up vibe with lean processes and flat hierarchies.

We offer...

• The opportunity to actively shape a product that will change travel technology
• The possibility to work with modern technologies and to learn from world-class colleagues
• The opportunity to grow with the team
• A remote or hybrid work model with a mix of home-office and office days
• A modern office in the heart of Lisbon for your office days or visits
• Great perks: Apple notebook, flexible working hours, your birthday off, travel booking at reduced rates via our platform, home-office set-up support, learning & development program, conference visits, free coffee & snacks and more, and for Portugal-based employees: health insurance for you and your partner/children as well as the public transport pass for Lisbon

Sounds like your thing? Apply now to revolutionize the travel industry together with us!