We are recruiting for the Shared Services Center of a multinational, leader in the global food retail sector.

They are currently looking to strengthen their team with a Cash Collection Specialist ? French Speaker (M/F) for the region of Linda-a-Velha, Oeiras (Lisbon).

Main responsibilities:

· Manage customer/account queries to ensure sales ledger balances are clean on customer account;

· Successful management of due and overdue balances on customer account, maximizing On Time Payment for all Customers;

· Notify Markets of uncollectable debt risks & mitigate where possible;

· Collection activities based on Market Collection Strategy;

· Respond to incoming collection concerns from the customer and internal stakeholders;

· Focus on Customer Service, ensuring good communication levels to identify and resolve problems on customer?s accounts;

· Analyse and check KPIs on quality of services provided and present during Daily Operational Reviews (DOR?s);

· Participate in KPIs trends (SLAs), root cause analysis of mistakes/errors and problem solving;

· Execute identified business and internal controls of Collections processes;

· Review and propose updates, through company, to the Standard Routines due to legal or process changes.

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Ideal Profile:

· Degree in Business, Finance, Economics or similar preferred but not essential;

· Knowledge of basic Finance Terminology and notions required (Debit and credit Accounting rules);

· Fluent in French and Intermediate English level;

· Good computer skills, including Microsoft Office applications;

· Good problem solving and analytical skills;

· Positive Thinking, willingness to learn and Team Player attitude required;

· Good Organization and Prioritization skills to be able to cope with a fast pace environment;

· Strong work ethic and Respectfulness required.

We offer:

· Opportunity to work in one of the world's largest companies.

· Salary conditions compatible with the experience.

· Direct contract with our client.

· Offer of various incentives and protocols in force in the company.

· Initial and continuing training.

We're waiting for you!

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Type d'emploi : Temps plein

Capacité à faire le trajet ou à déménager:

• Oeiras, Distrito de Lisboa: Faire le trajet sans problème ou prévoir un déménagement avant de prendre son poste (Optionnel)