epay, a Euronet Worldwide Company.

https://www.es.epayworldwide.com/

• Somos líder mundial en comercialización, distribución de productos prepago (recargas telefónicas y contenido digital) y procesamiento de transacciones.
• Su red comercial de ventas alcanza actualmente 323.000 tiendas de minoristas en 39 países.
• Con 1.186 millones de transacciones en el año 2017
• Es reconocido mundialmente por su profesionalidad y la oferta de sus servicios.

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We are looking for a Customer Service Representative for the Portuguese Market in Lisbon, reporting to the Business Market Development for Portugal.

Job Responsibilities:

· Receiving and placing customer service telephone calls
· Maintaining solid customer relationships by handling questions and concerns with speed and professionalism
· Resolving customer complaints, managing database records
· Providing products and services information to existing customers
· Opening customer accounts and maintaining customer records.
· Interacting with other internal departments (typically IT, Operations or Finance) to solve these problems, following up to ensure resolution and giving prompt feedback to the customers.
· Preparing products or services reports
· Assisting the Business Market Developer in creating commercial and Marketing documentation

Skills:

· Customer service
· Quality focus
· Problem solving
· Documentation skills
· Phone skills
· Hight attention to details
· Listening.
· Resolving conflict
· Analyzing information
· Multi-tasking .

Microsoft Office.

Español Básico.

Tipo de oferta: Integral/Full-time

Salário: 12.000,00? - 15.000,00? por mês

Benefícios:

• Trabalho remoto

Horário de trabalho:

• Turno de 8 horas