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Position Snapshot

Location: Linda-a-Velha, Lisbon, Portugal.
Company: Nestlé Business Services Lisbon (NBS Lisbon)
Bachelor's Degree in Finance area preferable
English fluent speaker

Position Summary

Nestlé Business Services Lisbon is looking for extraordinary people to join our world-class team.
Nestlé Business Services is at the heart of the Group. We provide different services to enable Nestlé to engage with millions of consumers worldwide. We are a multicultural and diverse team of professionals. We are passionate about driving continuous improvement of processes with colleagues across the world. We care about delivering high quality services to support business agility and digital innovation.
We are currently looking for a Claims Management Lead Specialist. Reporting to Claims & CNDN Supervisor, this professional will be leading a team in Claims Management.

A day in the life of...

• Manage the Claims Management team and ensure that all activities in scope are executed in a timely manner and according to the agreed Key Performance Indicators (KPIs);
• Drive towards excellence by ensuring best practices are implemented and business/internal controls are in place;
• Monitor the efficiency of the operations and coordinates execution of Continuous Improvement initiatives;
• Create and execute short to mid-term plans for optimizing the organization, function, or sub-function and the talent required to execute strategies in job area;
• Encourage, coach & develop the team;
• Ensure business continuity plan is defined, update and implemented;
• Ensure compliance of Claims Management activities.

What will make you successful

• Ability to develop and lead a team;
• Successful experience in delivering services through Shared Service partners;
• Knowledge in Financial area;
• Good stakeholder management skills;
• Knowledge in SAP solution;
• Solid knowledge of MS office, particularly Excel and reporting tools (e.g. Power Bi);
• Strong leadership skills - even if didn't have a Lead position previously;
• Strong level of English;
• Demonstrated competency in project participation and execution;
• Good communication skills, both written and verbal, to effectively address and influence internal and external customers;
• Good planning, and organisational skills;
• Adaptability to change and cope in fast-paced environment;
• Analytical capability;
• Continuous improvement mindset.
  

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