Dutch Speaking Customer Service Agent (Portugal)

Publicado 20-03-2022

Frontier

Lisboa Lisboa (Administração / Secretariado)


Responsibilities:

  • Log calls/cases into the customer relationship database and follow escalation procedures to resolve problems
  • Track and follow cases to ensure that they closed in an efficient and timely manner
  • Provide and maintain strong, professional relationships with all customers and show empathy at all times
  • Follow Contact Centre procedures and ensure availability to take calls, adopting the transaction handling procedure and AUX code guidelines
  • Work effectively as part of a team, developing effective and supportive relationships with colleagues and management
  • Follow escalation policies and procedures
  • Provide feedback to his/her superior on new/emerging issues that have been identified and work to proactively highlight areas that need to be improved
  • Take on board feedback and adapt skills accordingly
  • Follow and apply Regulations regarding personal and performance data confidentiality and security
  • Attend recurrent trainings published by the Client/Company on a regular basis
  • Other duties as assigned

*CV Analysis:

  • EU - citizenship or Work Permit for Portugal
  • Minimum age of 18 years
  • *

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  • At least completion of the 9th Degree - For some projects 12th Degree (high school diploma / completed apprenticeship)

Location:

  • Flats all over Lisbon area (includes suburbs)
  • Way to work in between 15 and 60 minutes

Equipment:

  • Flats are fully equipped and furnished, including kitchen, living room with Cable TV and Wireless Internet
  • Private room includes bed, desk and cupboard
  • Cleaning operative cleans up shared rooms once a week

Position Type:

  • This is a full-time ( Remote )

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Job Types: Full-time, New-Grad

Salary: 1.00? - 2.00? per hour

Ability to commute/relocate:

  • Lisboa, Distrito de Lisboa: Reliably commute or planning to relocate before starting work (Preferred)