Do you want to join a multinational company?
We are currently looking to strengthen our Client team with a Demand Capture ? English Speaker (M/F) for the region of Linda-a-Velha, Oeiras (Lisbon).
MAIN RESPONSIBILITIES:
- Ensuring Demand is captured within Global and/or Market SLA´s, through both manual and electronic order methods;
- Liaise with Centre of Competence and Reference / Master Data to resolve exceptions/ failures for electronic and digitalized demand capture within the time period of defined service level agreement;
- Provide analysis and input into root cause resolution of demand failures, supporting 1 touch orders;
- Perform periodic activity relevant review´s with stream Lead;
- Contribute to Continuous Improvements programs and standardization of processes across all markets in scope, whenever possible;
- Analyze and check KPIs on quality of services provided and present during DORs;
- Participate in KPIs trends (SLAs), root cause analysis of mistakes/errors and problem solving.
IDEAL PROFILE:
- Degree in Accounting, Finance, Economics or similar;
- Proficiency in English;
- Good English knowledge;
- Previous Supply Chain experience is an advantage;
- Previous Customer Service and/or O2C experience is an advantage;
- Strong computer skills, including Microsoft Office applications (Word, PowerPoint, Excel) and SAP is a plus;
- Customer orientation.
WE OFFER:
- Opportunity to work in one of the world's largest companies;
- Salary conditions compatible with the experience;
- Direct contract with our client;
- Offer of various incentives and protocols in force in the company;
- Initial and continuing training.
We're waiting for you!
Gi Group presents the best job opportunities every day, but we are more than just a job portal. Our consultants help candidates to find the best job offers and accompany them through the whole recruitment process. Your job is our job.
Tipo de oferta: Período Integral, Integral/Full-time
Horário de trabalho:
- De segunda à sexta-feira
- Turno de 8 horas