Demand Capture

Publicado 03-03-2022

Gi Group

Lisboa Lisboa (Contabilidade / Finanças)


Do you want to join a multinational company?

We are currently looking to strengthen our Client team with a Demand Capture ? English Speaker (M/F) for the region of Linda-a-Velha, Oeiras (Lisbon).

MAIN RESPONSIBILITIES:

  • Ensuring Demand is captured within Global and/or Market SLA´s, through both manual and electronic order methods;
  • Liaise with Centre of Competence and Reference / Master Data to resolve exceptions/ failures for electronic and digitalized demand capture within the time period of defined service level agreement;
  • Provide analysis and input into root cause resolution of demand failures, supporting 1 touch orders;
  • Perform periodic activity relevant review´s with stream Lead;
  • Contribute to Continuous Improvements programs and standardization of processes across all markets in scope, whenever possible;
  • Analyze and check KPIs on quality of services provided and present during DORs;
  • Participate in KPIs trends (SLAs), root cause analysis of mistakes/errors and problem solving.

IDEAL PROFILE:

  • Degree in Accounting, Finance, Economics or similar;
  • Proficiency in English;
  • Good English knowledge;
  • Previous Supply Chain experience is an advantage;
  • Previous Customer Service and/or O2C experience is an advantage;
  • Strong computer skills, including Microsoft Office applications (Word, PowerPoint, Excel) and SAP is a plus;
  • Customer orientation.

WE OFFER:

  • Opportunity to work in one of the world's largest companies;
  • Salary conditions compatible with the experience;
  • Direct contract with our client;
  • Offer of various incentives and protocols in force in the company;
  • Initial and continuing training.

We're waiting for you!

Gi Group presents the best job opportunities every day, but we are more than just a job portal. Our consultants help candidates to find the best job offers and accompany them through the whole recruitment process. Your job is our job.

Tipo de oferta: Período Integral, Integral/Full-time

Horário de trabalho:

  • De segunda à sexta-feira
  • Turno de 8 horas