Shared Service Center | Fluent English
We are currently recruiting for a Shared Service Center looking to expand its team.
Ivanti is a Service Management Tool being implemented across countries in scope of SoOne/SoOperating, to
manage the finance service demands towards the ESSC.
To administrate Ivanti tenants, 1st level support to users and support run activities for all topics related to functional and/or technical aspects
Main responsibilities

• User management: create, maintain, delete users in Ivanti where access is not automatically granted
• Manage incidents related to functional topics, being able to interpret and fix user issues, or to escalate to the correct level 2 support pier. Manage 3rd level Support with provider ops.
• Manage Bugs /users complains and specify requirements so that Project manager can address it for development
• Run controls and correct anomalies on the tool and solve any inconsistencies that impact operations
• As Admin, provide support testing to Project manager for product enhancements / monthly releases
• Analysis of capacity and performance to flag potential improvements to enhance efficiency for users or/and of the tool itself

What you need to succeed
Must-have:

• IT background preferably, with an experience of minimum 2 years (level of IT support)

Knowledge of SCCM, Active directory, Networks and User Administration Experience in usage of a ticketing tool (e.g. Service Now, BMC Remedy, Salesforce, Jira?)

• General ITIL knowledge
• Fluent in English ( French is a plus)

Nice to have:

• Agile / SCRUM methodology knowledge
• Experience in administration of a ticketing tool (e.g. Service Now, BMC Remedy, Salesforce, Jira?)
• QA testing background
• Finance Background
• Previous work experience in an international shared services center

Soft-skills:

• Enthusiasm for IT solutions and innovative technology
• User experience-oriented thinking
• Good communication skills and time management
• Motivated by working in an international context & enjoy working in a diverse team
• Service mindset oriented, structured thinking, and focused on finding solutions.
• Able to work in a team, developing strong external & internal relationships with the different parties involved

Next Steps
If you?re interested in this opportunity, apply by clicking ?Send CV?. #1024258
Salário em função da experiência