CASH MANAGEMENT GLOBAL E-BANKING IMPLEMENTATION MANAGER (JOB NUMBER: 2202GMOCM9918)
About the job
As Cash Management Global E-Banking Implementation Manager your role is to guarantee the delivery of Cash Management services to clients, ensuring E2E accountability for advisory, implementation, maintenance and support while protecting the interests of the client and the bank. You will adapt the organisation of the team with a view to increase commercial efficiency and contributes to position BNPP as a global leader for Cash Management expertise and knowledge in the market.
Your Main Activities Are
Manage day to day activities
Organize and track the activities of the team by ensuring the timely implementation of the clients' solutions and coordinating efficient responsiveness towards clients and internal stakeholders.
Ensure the team organization and governance are relevant by organizing regular team meetings to encourage exchange of ideas and monitor projects and initiatives
Follow-up incident resolution, analysis of client?s feedback and actions to implement and ensure complaints are properly managed.
Lead in autonomy all the project phases, from scoping of the cash management solution to implementation of standard and complex solutions, maintenance and support.
Develop quality of service
Maintain regular communication with clients and project managers to keep them advised of progress with service delivery and any other material issues arising.
Ensure clients? satisfaction during the whole implementation, post-implementation & maintenance processes.
Initiate changes to improve productivity and quality or reduce operational risk
Operational risk management.
Design, implement and maintain an optimal control framework to ensure reliability and traceability of the work done.
Risk control: ensure all incidents are tracked and monitored on the relevant system
Define, implement and maintain activity metrics and reporting.
Ensure productivity and quality control by implementing and monitoring relevant KPIs and KQIs.
Report encountered issues and achievements to Management, and input the relevant items in the internal reporting tools.
Build action plan to improve service based on indicator results.
Ensure Team development
Define individual objectives and run appraisals on a yearly basis with a mid-year reviews.
Contribute to Cash Management Servicing transformation to implement successfully the target model and ensure change management within the teams
Share skills and expertise within the Servicing environment and beyond (cross and up-skilling).
Profile and Skills to Success
Bachelor degree in Economics, Finance or Accounting
5 - 7 years of experience in Banking and Financial Operations and Project Management and Consulting, and at least 3 years in Client Management.
Fluency in English is required
Knowledge in Investment & Wholesale Banking - Cash Management & Corporate Deposits
Proficiency in MS Excel and Powerpoint
Expertise in project management Framing
Skills
Organisational skills
Creativity & Innovation/Problem solving
Communication skills - oral & written
Client focused
Decision Making
Ability to manage a project
Ability to set up relevant performance indicators
Ability to develop others & improve their skills
Analytical Ability
Ability to develop and leverage networks
Why joining BNP Paribas?
BNP Paribas is a leader in the Eurozone, and a prominent international banking institution with strong roots in Europe's banking history. It has a presence in 68 countries, with around 193 000 Employees ? including more than 148 000 in Europe.
Since 1985, BNP Paribas was one of the first foreign banks to operate in the country. Today, the Group has around 6.500 employees across several entities operating directly in the territory, offering a wide range of integrated financial solutions to support its clients and their businesses.
Thanks to its international presence and regular and close collaboration among its different entities, BNP Paribas has the resources to support all clients with financing, investment, savings and protection solutions that help make their projects a success. BNP Paribas holds key positions in its three core operating divisions: Domestic Markets and International Financial Services for retail banking and specialised financial services, and Corporate & Institutional Banking for corporate and institutional clients.
In its Corporate & Institutional Banking and International Financial Services activities, BNP Paribas also enjoys top positions in Europe, a strong presence in the Americas as well as a solid and fast-growing business in Asia-Pacific.
BNP Paribas is an equal opportunity employer and proud to provide equal employment opportunity to all job seekers. We are actively committed to ensuring that no individual is discriminated against on the grounds of age, disability, gender reassignment, marriage or civil partnership status, pregnancy and maternity, race, religion or belief, sex or sexual orientation. Equity and diversity are at the core of our recruitment policy because we believe that they foster creativity and efficiency, which in turn increase performance and productivity. We strive to reflect the society we live in, while keeping with the image of our clients.
To find out more on why you should join BNP Paribas visit https://bnpp.lk/why-BNP-Paribas-Portugal
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