At Talkdesk, we are courageous innovators focused on redefining customer experience, making the impossible possible for companies globally. We champion an inclusive and diverse culture representative of the communities in which we live and serve. And, we give back to our community by volunteering our time, supporting non-profits and minimizing our global footprint. Each day, thousands of employees, customers and partners all over the world trust Talkdesk to deliver a better way to great experiences.
We are recognized as a cloud contact center leader by many of the most influential research organizations, including Gartner and Forrester. With $498 million in total funding, a valuation of more than $10 Billion, and a ranking of #17 on the Forbes Cloud 100 list, now is the time to be part of the Talkdesk legacy to help accelerate our success in a new decade of transformational growth.

Responsibilities

• Champion the use and application of data and analytics across the company
• Partner with different departments (e.g. Product, Design, BI team, Marketing, Business Operations, etc.) to produce insights as an internal data consultant
• Use product usage and product impact data to identify strategic opportunities, areas of improvement, and best practices
• Design clever data models that balance the diverse, specific needs of various business stakeholders with general principles of flexibility and extensibility
• Collaborate with Engineering to collect and process data and enable new insights
• Establish data governance by setting standards for the consistent definition and application of metrics

Requirements

• Experience in a Data Insights, Data Analytics, Data Science or Business Analytics role
• Proficiency in SQL and Excel, Python is an advantage
• Experience with business intelligence tools (e.g. Looker, Tableau)
• Expertise with statistical analyses and concepts (e.g. regressions, experiment design)
• Strategically-minded yet detail-oriented
• Striving to learn and find ways to analyze data from multiple sources
• Excellent interpersonal communication and presentation skills
• BA/BS degree in a related field (Computer Science, Math, Statistics, Engineering, Economics).

The Talkdesk story hinges on empathy and acceptance. It is the shared goal among all Talkdeskers to empower a new kind of customer hero through our innovative software solution, and we firmly believe that the best path to success for our mission is inclusivity, diversity, and genuine acceptance. To that end, we will hire, promote, work along, cheer for, bond with, and warmly welcome into the Talkdesk family all persons without regard to ethnic and racial identity, indigenous heritage, national origin, religion, gender, gender identity, gender expression, sexual orientation, age, disability, marital status, veteran status, genetic information, or any other legally protected status.