More than one third of the food produced in the world is wasted. And that has a huge impact on the health of our planet, 10% of greenhouse gas emissions coming from food waste!

At Too Good To Go, we have an ambitious goal: To inspire and empower everyone to fight food waste together. We are the world's #1 app for fighting food waste. We work with thousands of restaurants and food retailers to make their surplus food available to local consumers. The magic of Too Good To Go has been expanding rapidly across Europe and now also the US, with over 114 million meals saved across 17 countries to date.

We?re proud of what we?ve achieved so far, but did we mention the issue is huge? We are expanding our team as we speak. And that?s where you come in:

We?re looking for an exceptional Head of Success to join the Portuguese management team at Too Good To Go in Lisbon.

Your mission
We are looking for an experienced, dedicated and mission-driven Head of Success with a passion for tackling food waste.

The role will ensure that we turn both our customers and our partners into ambassadors while scaling the team and our processes in the most efficient way possible. You will manage a team of 9 people directly and report to the Iberia Country Manager. Your role will also be part of an international excellence forum where best practices and learnings are shared across borders.
Your role

• Responsible for leading and inspiring a stellar team of Customer Care (B2C), Partner Management (B2B) and data (9 people in total!).
• Build the strategy for a scalable and impactful partner experience (B2B), managing a network of +3,000 stores (independent stores, franchises and key accounts).
• Tracking KPIs, improving its performance and designing strategies for Partner retention.
• Build the strategy for an outstanding Customer Support flow (both B2B and B2C) which transforms unhappy customers into ambassadors, and happy customers into returning customers.
• Use data analysis and metrics to ensure that we are listening to our customers and making improvements where needed.
• Collaborate closely with other departments to spot challenges early on and enhance efficiency.
• Lead the way and collaborate closely with the international success colleagues and strive to improve existing workflows and customer experiences.
• Part of the Portuguese management team, accountable for the market strategy and for the well-being and development of the Success team.

Your profile

• Fluent English and Portuguese are mandatory.
• Experience leading a Success team in a fast-paced, dynamic environment. Ideally in a scale-up, fast-growth business.
• Strong analytical skills, data-oriented and working with KPIs to guide actions and decisions.
• Curiosity and an open-minded approach to finding better ways of doing things.
• Comfortable with change! Flexibility and adaptability are your motto.
• An inspiring communicator and leader and a true team player.
• You are solution-oriented, get things done, and have lots of drive.
• Besides, you are a sunshine and always see the glass half full!

Our values:

• We fight together: Food waste is a big beast to fight. We can do it if we fight together as Waste Warriors with no ego. We believe in a #oneteam.
• We raise the bar: We always push for more. We work smart, smash barriers and elevate one another.
• We keep it simple: Our ambitions are bold but our solutions are simple.
• We build a legacy: We?re proud of the change we?re driving.
• We care: We always look out for each other. Caring is also about the way we do business. We do the right thing.

What we have to offer

• Being part of a company with a strong mission, full of passion and with the ambition to change the world.
• The chance to do something that matters. As a certified B Corporation, we?ve been recognized as a business that uses profit and growth as a force for good.
• The experience of being part of a great international team and participate in the Portugal Success strategy set up.
• Strong personal as well as professional development in an intense and high-growth scale-up environment.
• Flexible hours with autonomy in how you work.
• An open company culture where you have the independence and room to unleash your creativity.
• Health Insurance fully paid by the company for you.
• Time off: 5 additional holidays on top of the mandatory leave (22 days)
• Parental Leave: 4 additional weeks on top of the mandatory parental leave paid by the company.
• Coffee, snacks, and fresh fruit at the office every day, with the occasional food gathering sponsored by the company.
• A vibrant office in Portugal, in the center of Lisbon, and pet-friendly - bring your dog!

How to apply

• We take recruitment very seriously, so please carefully read everything we have written above. Please also check our website and international media in order to get a good overview of Too Good To Go.
• Submit your CV and Cover letter in English.
• Please note that we only accept applications coming through our platform. No CV or Cover Letter will be accepted by email or LinkedIn direct messaging.

Too Good To Go is an equal opportunity employer.

At Too Good To Go, we dream of a planet with no food waste. That means we need to assemble a passionate team of problem-solvers who can help us make it happen. From customer care to sales, marketing to public affairs - we can give you the chance to use your talent for good.

Mission

Inspire and empower everyone to fight food waste together.

Vision

We dream of a planet with no food waste.

What we do

We're a social impact company fighting food waste.

WHO WE ARE

OUR AMBITION

ABOUT US

LIFE AT TOO GOOD TO GO

HOW DO WE HIRE?

We strive to provide a transparent, fair and personal experience. We?ll take care reading your application, and get back to you as soon as we can. Depending on the role you?re applying for, the exact application process may vary - but this is what you can usually expect.

Phone Call

Chat with a member of our People & Culture team.

Assessment

Complete a small task that's relevant to the role.

Interview

Meet the people you could be working with.

Hired!

Join the fight against food waste.