Location

Lisbon, Portugal

About Us

Our mission is to make buying a home across EMEA ridiculously easy. While we can trade stocks, order cars, or book short-term stays seamlessly online, the process of buying a home across the region remains slow, paper-driven, and inefficient. Nomad Homes is building an end-to-end experience to empower buyers to search, transact, and finance under one roof.

We have assembled the best team and investors to tackle this problem. Our founding team is former Uber, Addepar, PeerStreet, and Blackstone. We recently raised our $20 million Series A co-led by 01 Advisors, former Twitter executives Dick Costolo and Adam Bain, and the Spruce House Partnership, a $5 billion New York based investment partnership, along with former Zillow CEO Spencer Rascoff, and Opendoor CEO Eric Wu.

We are growing fast. This is why we are looking for a Customer Experience (CX) Representative to join the team. You will play an exciting role in achieving our ambitious customer acquisition and revenue growth objectives. You must be comfortable making dozens of calls per day, qualifying prospects, generating interests, working with internal and external stakeholders, and providing a legendary client experience.

Nomad is just at the beginning of our journey. Buying your home is one of the most personal and important financial decisions of your life. If you want to revolutionize one of the largest, most broken industries, then you have come to the right place. You will drive impact across our sales process and client experience to make buying a home simple and seamless.

At Nomad You Will ?

• Qualify new sales opportunities through inbound lead follow-up.
• Understand client's needs and requirements.
• Warm up cold prospects.
• Nurture client relationships.
• Hand over qualified opportunities to the appropriate advisors for development and closure.
• Support other activities related to client experience when needed - e.g., schedule viewings, go on viewings, etc.

What We Look For

Experience

• Proven experience in tele-sales or related sales positions.
• Ability to multitask, prioritize, and manage time effectively.
• Strong phone presence and experience making a high volume of calls every day.
• Excellent verbal and written communications skills, and ability to handle client objections.
• Strong listening and sales skills.
• Exceptional customer service skills.
• Proven record in achieving targets.
• BA/BS degree or equivalent.
• Fluent in Portuguese, English and one other language preferred.
• Real Estate experience is a plus

Behavioural

• A proactive self-starter with strong work ethics, who takes the initiative and gets the work done without extensive oversight or direction.
• A team player who works collaboratively with colleagues.
• An open and engaging communicator who can communicate effectively with stakeholders.
• A detailed oriented person who is well organized.
• An empathetic, respectful person who seeks to bring others up and who is eager to help make Nomad Homes a superlative place to work

What You Get From Us

• Competitive salary
• Health insurance
• Flexibility - work hard and take time off when you need it
• The opportunity to create foundational impact that will shape the future of our business as we grow into new countries and cities

Nomad Values

Win Together ? We are a team. That means we show up for each other, act with empathy, and cultivate performance through respect and enjoyment

• ? Become your Best Self ? We are owners, not renters. We are accountable to one another, do what needs to be done, and we are here to do the best work of our lives

Rethink Bigger ? We are shaking up one of the oldest industries on earth. To do so, we are insatiably curious. We dream big, test often, and learn fast

Create Legendary Experiences ? Whether for a customer, partner, or candidate ? we are relentless in making sure every experience with Nomad is extraordinary

Equal Opportunity ?

At Nomad we are committed to growing and empowering an inclusive community within our company, industry, and cities. We aim to hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel. We encourage you to apply even if you feel you don't check every box.