Position Snapshot

Location: Linda-a-Velha, Lisbon, Portugal
Company: Nestlé Business Services Lisbon (NBS Lisbon)
Full-time
Fluent in English and French

Position Summary Nestlé Business Services is at the heart of the Group. We provide different services to enable Nestlé to engage with millions of consumers worldwide. We are a multicultural and diverse team of professionals. We are passionate about driving continuous improvement of processes with colleagues across the world. We care about delivering high quality services to support business agility and digital innovation. A day in the life of...

For our NBS Lisbon Order to Cash (O2C) department, we are currently looking for a Cash Collection Specialist. Reporting to Cash Collection Lead Specialist, this professional will be responsible to manage due and overdue balances on customer account and maximizing On Time Payment for all customers.

• Manage customer/account queries to ensure sales ledger balances are clean on customer account;
• Successful management of due and overdue balances on customer account, maximizing On Time Payment for all Customers;
• Notify Markets of uncollectable debt risks & mitigate where possible;
• Collection activities based on Market Collection Strategy;
• Respond to incoming collection concerns from the customer and internal stakeholders;
• Focus on Customer Service, ensuring good communication levels to identify and resolve problems on customer?s accounts;
• Analyse and check KPIs on quality of services provided and present during Daily Operational Reviews (DOR?s);
• Participate in KPIs trends (SLAs), root cause analysis of mistakes/errors and problem solving;
• Execute identified business and internal controls of Collections processes;
• Review and propose updates, through company, to the Standard Routines due to legal or process changes.

What will make you successful

• Degree in Business, Finance, Economics or similar;
• Proficiency in French and English;
• Strong computer skills, including Microsoft Office applications (Word, PowerPoint, Excel);
• Strong problem solving and analytical skills;
• High Customer Service skills;
• Able to propose and implement improvements in procedures.