IT Service Manager (Gestor de Serviço)

Publicado 18-01-2022

Stefanini Portugal

Lisboa Lisboa (Publicidade / Marketing)


We are looking for an experienced service manager to manage to join one of our clients operating in Lisbon, within the retail and distribution industry.

The service manager's responsibilities include providing the highest level of coordination between team coordinators for IT service teams. The service manager maintains a strong working knowledge of all industry standards and practices as well as the company's products and services.

You should also have the ability to develop and maintain strong, positive relationships with customers, third-party vendors and senior management members.


Job description:

  • Create cooperation with all partners to ensure that customer is operating using standard methods and tools.
  • For all changes and implementations, create the completion of the service acceptance, technical assurance, and handover processes.
  • Provide guidance to the service team regarding the investigation and solving customers' problems
  • Keep a roadmap of technical preventive projects that aim to reduce recurrent/typical incidents
  • Communicate changes in products to multiple partners
  • Support the continuous improvement program of customer service
  • Support digital marketing projects.

Requirements:

  • Academic degree in Information Systems or related field
  • 4 or more years of experience in the IT service management field
  • Able to easily build relationships with the different players of the organization, at different levels
  • With an understanding of agile methodologies and commitment to agile principles
  • Knowledgeable in IT service management frameworks (such as ITIL).
  • Past experience with change management
  • Nice to have: English fluency
  • Technical knowledge: past experience with tools such as ServiceNow, OTRS
  • Excel proficiency

What we offer:

You will find here not only a challenging and interesting workplace, but also a rewarding work experience, with competitive compensation and benefit packages:

  • Soft skills and technical training for current and emerging products and technologies;
  • Career development: opportunity to grow within the team;
  • Special referral bonuses for recommending your friends;
  • Private Medical subscription;
  • Friendly team who is eager to meet you


Applications: to apply, please send us your updated CV to <endereço ocultado> using SM22 as subject


About us

We are a multinational company with over three decades of IT expertise, focused on making the digital transformation dream a successful reality for our clients.

Our 'big enough, yet small enough' approach makes us open, flexible, responsive and agile. If you are somebody who enjoys working in a fast-paced environment, who likes to experience the newest technologies but, at the same time, keeps a grasp on the well-established ones, then join us in the conversation about relevant software development.

Stefanini has career opportunities locally and around the world for professionals interested in a vibrant, passionate, team-oriented workplace.

Learn more about us on <endereço ocultado>

Poderá encontrar o anúncio original publicado em: https://www.itjobs.pt/oferta/419115/service-manager