This person will be responsible for our Service Management System. The Service Management Application Specialist will develop and maintain our Service Management application optimizing it from a business perspective.

Key accountabilities:

• Develop and maintain our Service Management application;
• Extend our application by integrating additional functionality via APIs;
• Taking technical decisions in line with the application functionalities;
• Sharing tips and process ?how to? with your colleagues;
• Develop support documentation and knowledge articles for user experience improvement;
• Providing training to end users and specialists;
• Operating and optimizing our internal Service Management application from a Business perspective.

Specific capabilities, knowledge and skills:

• University Degree in Economics, Accounting, Finance, Information Systems Management or similar;
• Knowledge of Financial activities;
• Experience in process design/definition;
• Ability to understand business requirements and translate them into technical functionality;
• Advanced level in MS Office Suite is required;
• Experience with coding and projects in the web environment;
• Previous experience with HTML and JavaScript is desirable;
• Experience with RPA is desirable;
• Strong written and oral communication skills (English is mandatory)