Logicalis is a global Digital Transformation Enabler and a Cloud Managed Services Provider.
Logicalis employs over 6,500 people worldwide, including highly trained service specialists who design, specify, deploy and manage complex ICT infrastructures to meet the needs of almost 10,000 corporate and public sector customers. To achieve this, Logicalis maintains strong partnerships with technology leaders such as Cisco, Microsoft, HP, IBM, CA Technologies, NetApp, VMware and ServiceNow.
The Logicalis Group has annualised revenues of $1.5 billion, from operations in Europe, North America, Latin America, Asia Pacific and Africa, and is fast establishing itself as one of the leading IT and Communications solution integrators, specialising in the areas of advanced technologies and services.
The Role:
Provides support via phone, e-mail and chat for various PC hardware and software applications.
Essential Duties and Responsibilities
Physical Demands
The physical demands described here are representative of those that should be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this Job, the employee is constantly required to sit, talk, see, hear, and use hands and arms. The employee is frequently required to stand; move about, climb steps or balance and stoop, kneel, crouch, or crawl. The employee may occasionally lift and/or move up to 10 pounds.
Requirements:
Operating Systems: Windows 7, Windows 10
Office 365 Support
ServiceNow or other ticketing systems
Word, Excel, PowerPoint, Office365, Outlook, Lotus Notes, etc.
Internet Service Provider (ISP), Cable Modem, and Internet Support.