Location: Porto Salvo (2740-262) - Portugal Salary: Competitive Type: Permanent Main Industry: Search Information Technology Jobs Other Industries & Skills: Legal, Manufacturing Advertiser: SAP Job ID: 118094661 Posted On: 01 January 2022 What we offer
Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Apply now!
SAP PREMIUM ENGAGEMENT
SAP Premium Engagement (SAP PE) through tailored safeguarding services bundled into brand programs SAP MaxAttention, SAP Active Attention or SAP Value Assurance is the leading edge of the SAP service offerings for large customers. Projects, implementation and operation safeguarding, customer escalation, Mission Critical Support are part of the key deliveries to ensure our customers success.
SAP Premium Engagement offer customers the highest level of engagement available within SAP: Accompanying digital transformations, implementation projects, creating best - run operations as well as initiating innovation opportunities within our largest customers. These are entirely tailored, multi-year partnerships, offering our customers access to SAP global teams of experts across product & solution portfolios. SAP Premium Engagement team is looking to cover the position of an Lead TQM for the Portuguese Market.
ROLE DESCRIPTION
As a Lead TQM you are accountable for the day-to-day execution of the SAP Premium Engagement portfolio & service plan, methods and tools, and best practices across all systems & landscape environments and platforms of big customers. You will develop and demonstrate a premium level of understanding of the customer?s strategic business goals, business processes, landscape, industry norms and all available and late breaking technology as well as newly developed SAP services.
The Lead TQM is responsible for defining and orchestrating the portfolio of services to SAP customers with Premium Engagements. As trusted advisor on-site with the customer you have a crucial role in the co-creation and execution of the customer digital transformation roadmap with SAP services. You are driven by innovation and customer focus. Based upon your SAP track record you have both the experience and management skills to orchestrate SAP global teams and specialists to create customer results. The Lead TQM effectively combines the roles of a portfolio manager (identifying and prioritizing Premium Engagement services with customers), a contract manager (defining and contracting Premium Engagement services) and service delivery manager (ensuring Premium Engagement services are delivered as contracted).
The SAP Lead TQM demonstrates, also driven by our customers, a premium level of enthusiasm for technology enabled business advancements. Topics for our customers are for example public and private cloud, on premise and hybrid technologies, machine learning, PAAS, SAAS, IAAS, IOT, Industry 4.0, cyber security, big data, quantum computing, artificial intelligence, block chain and smart factories.
KEY FOCUS AREAS
Lead strategic initiatives:

• Identify and lead strategic initiatives successfully, that have a significant impact to the success of both the customer and SAP.

Execution and management of the engagement:

• Define the SAP Premium Engagement portfolio & service plan.
• Review of services delivered by SAP as part of the engagement and discussions with main stakeholders from the customer or partner organizations and other SAP lines of business.

Technical evaluation and documentation of customer situation:

• Obtain a detailed understanding of the customer situation, including SAP solution landscape (on premise and cloud) and roadmap, core business processes, interfaces, critical projects and top issues and makes sure they are well documented.

Anticipation and identification of risks and top issues:

• Anticipation and identification of technical risks and top issues.
• Drive prevention of risks and resolution of issues and top issues according to engagement deliverables

Operations, Innovation and Services delivery:

• The goal of engagements is to implement and improve operations and bringing innovations without disruption into the customer landscape and processes.

Engagement extension and renewals.
WORK EXPERIENCE
We are looking for an experienced professional with multiple years of experience in managing customer engagements, (SAP) technological expertise, industry background and the ability this expertise to specific customer business situations.

• Comfortable and experienced with executive audiences and a professional and mature customer interfacing profile
• Judgment: ability to demonstrate consistent logic, rationality and objectivity in decision making. Achieves good balance between quick decisiveness and slower, more systematic approaches
• Communication: Demonstrates willingness to participate in and lead meetings and communicate effectively with staff at all levels.
• Independence: Functions successfully without much supervision and stays focused.
• Standards of performance: Strives and consistently achieves quality results, exhibits conscientiousness, dedication, self-discipline and responsibility
• Knowledge to provide advice in many different project, operations, continuous improvement or generic IT topics
• First level of understanding of customer's SAP solution and all complementary products, including core business processes, his industry solution or requirements
• Understanding customer projects and ability to estimate project plan and critical points in project progression

Service delivery project management skills

• Understand the customer's solution landscape and business processes
• Acquire the role of a trusted advisor inside the customer organization
• Create detailed engagement and service delivery plans and drive their execution
• Understand SAP premium engagement?s services and methodologies
• Conceptualize, execute, and track projects that are in line with our organizational framework
• Coordinate involvement of SAP Support resources onsite and in the back office
• Identify top issues, define action plan accordingly and drive the resolution process
• Report to management and executive level
• Manage and administer engagement budget of days ensuring regular consumption based on the contractual agreements
• Ensure the continuity and yearly growths of the engagement.
• Responsible for the proper positioning of the PE offering during renewals or new contracts.

EDUCATION AND QUALIFICATION

• Bachelor or Master?s degree required
• Requires 5-10 years of relevant professional experience including extended SAP Product experience. Good understanding of the SAP technology and understanding of SAP Business Suite/tools.
• Perspectives on current business and IT trends and their impact on business strategies and operations with specific focus on current and future SAP Solutions and game changers.
• Utilities, Retail/Wholesale or Banking Tech background is a plus.
• Proven record of cooperating with teams and managing stakeholders.
• Multi-level communication/presentation, negotiation skills, business acumen.
• Ability to build trust-based relationships and strong networks in customer IT/Business and SAP Ecosystem.
• Comercial acumen.
• Language: both Portuguese and English fluent.

LOCATION
Lisbon. Travel is required within Portugal. International travel on incidental basis.
We are SAP
SAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, we build breakthroughs, together.
Our inclusion promise
SAP?s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone ? regardless of background ? feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Americas: Careers.NorthAmericasap or Careers.LatinAmericasap, APJ: Careers.APJsap, EMEA: Careerssap.
EOE AA M/F/Vet/Disability:
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status