David Kennedy Recruitment is working with a leading Outsourcing/BPO consultancy who is seeking to onboard Turkish speaking Client Concierge - Commerce department for their Lisbon offices.
Position: Client Concierge - Commerce
Location: Lisbon, Portugal
Employment type: Full-time
Remuneration: Base salary.
DUTIES AND RESPONSIBILITIES:
- Ensure a competent and friendly customer service experience via e-mail and chat
- Support small and medium businesses that use Client?s commerce platform
- Assist and respond to all commerce related questions regarding Marketplace or IG Shopping
- Provide proactive post-sales support for all self-service products for advertisers, agencies and partners
- Triage and troubleshooting regarding products, finance workflow generated via inbound activity across diverse service channels
- Provide technical tool support to improve client´s experience.
REQUIREMENTS:
- Native/fluent in Turkish, both oral and written. Fluent in English (at least B2 level)
- At least 6 months experience in Customer service roles will be considered as an advantage
- Knowledge of social media industry will be considered as an advantage
- Eligible to work in EU or Portuguese residency status
- Computer literate with sound knowledge of Microsoft Office package
- Excellent communication skills with ability to emphasize and lead to resolution
- Resourceful and stress resilient personality that can adapt and remain calm in all situations
- Ability to work independently, while being team player at the same time.
BENEFITS:
- Excellent remuneration package based on experience, skills and performance
- Be part of a dynamic multilingual, multicultural and creative team with positive and friendly atmosphere
- Guidance and tools to reach your full potential.
Reference ID: Teleperf
Job Type: Permanent
Salary: 800.00? - 1,422.00? per month
Work Remotely:
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