We are a renowned global IT service and consulting company, presently developing our tech footprint in Lisbon (Parque das Nações). We have a new project started on April 2021 in Lisbon for a big player in the oil and gas industry.

Main Responsibilities

• Contract creation, preparation and execution of contract termination and renewals
• Check expiry dates and validity of tax licenses/tax exception compliance and request new licenses before expiration
• Process disbursements towards rent/lease/commission payments and monitor contract utilization
• Bad debt management - extraordinary pursuit, recoveries and write off
• Create orders and manage change or correct the order as required and coordinate other departments/stakeholders for order fulfillment
• Support product return process in cooperation with SMEs with manual corrections/return orders
• Manage/Support order related inquiries and service requests
• Adhere to TAT and accuracy, report KPI's/SLA's as per agreed timelines.
• Perform assigned activities as per defined timelines and accuracy parameters of the process.

Functions

• Contract administration
• Order intake
• Order Processing
• Supply management and
• Load Authorization

Type of Process: Voice/Chat/Email/Data Entry

Soft Skills

• Good communication abilities (Required for Load Auth & SMS)
• Good analytical skills and problem solving abilities
• Good listening and comprehension abilities
• Multitasking and ability to coordinate with multiple stake holders

Qualification and Experience
- Minimum of a Bachelor's degree or equivalent in business or a departmentally related
- 0-2 years experience in:

• Back Office
• Order Management
• AR
• Supply Chain / Procurement (Preferred for Load Auth & SMS)
• Billing
• Sales / Service Contract
• Finance

- User Experience - SAP (Preferable) or any other ERP (Oracle, Siebel, PeopleSoft, SFDC etc.)

Required Language Thresholds:
- C2/C1 level in any of the following languages: German
- B2 level in English

We're offering these benefits
- Competitive Salary.
- Relocation Package.
- Meal Allowance on Card.
- Career Progression Opportunities.
- Parenthood Program.
- Well-rounded Health and Life Insurance Packages.
- On-site gym: includes indoor pool access, fitness classes, and a football pitch.

https://www.hcltech.com/candidate-privacy-notice

Job Types: Full-time, Permanent