Purpose & Overall Relevance for the Organization:

adidas Global Business Services (GBS) is the engine to drive the transformation to ONE adidas. We deliver high quality services in the areas of Finance, HR and IT for adidas companies and subsidiaries located in Europe, North America and Latin America.
We embrace diverse backgrounds, experiences, and perspectives and seek to create a workforce which reflects our consumers and communities. We champion individual uniqueness and cultivate a culture of belonging, so that everyone can create at their best.
We are now building a Customer Service team to support the business in order to achieve sales and market strategy objectives and ensure a reliable, adequate and competitive customer service level for all assigned customers of the channel (adidas).
Responsibilities:

• Independently providing customer service support to all assigned customers in the Nordics market.

• Support communicating with customers via all relevant communication channels (e-mail, tickets, phone) and providing information such as related to orders and articles and compiling various order-related analyses at the request of customers or Sales.

• Perform order book management by recording and managing all types of orders;
• Managing returns and claims;

• Extensively tracking carrier deliveries and parcel deliveries and initiating escalation in the event of delays and irregularities
• Independently processing and providing final clarification of outstanding charges and invoice reductions on the part of the customer;
• Processing damage reports and notifying the Insurance department of transportation damage and losses;
• Recording all processes in the CRM system and logging this information in the statistics for the purposes of status monitoring and KPI analysis;

• Performing special tasks, e.g. SMU business, special conditions, trade agreements, customer-specific management of deliveries for campaigns, promotional goods, launch articles, etc.;

Who we are looking for:

• Successful completion of mandatory education level or vocational studies. Bachelor's degree is a plus.
• 3+ year?s working experience in providing customer support in the field of customer service, sales or logistics
• Advanced working knowledge of MS Office, SAP/CRM and Business Objects
• Fluency in Norwegian or Swedish or Danish (written and spoken)
• Advanced command of English (written and spoken)
• High level of customer orientation and communication skills

• Autonomous and independent working style

AT ADIDAS WE HAVE A WINNING CULTURE. BUT TO WIN, PHYSICAL POWER IS NOT ENOUGH. JUST LIKE ATHLETES OUR EMPLOYEES NEED MENTAL STRENGTH IN THEIR GAME. WE FOSTER THE ATHLETE?S MINDSET THROUGH A SET OF BEHAVIORS THAT WE WANT TO ENABLE AND DEVELOP IN OUR PEOPLE AND THAT ARE AT THE CORE OF OUR UNIQUE COMPANY CULTURE ? THE 3CS: CONFIDENCE, COLLABORATION AND CREATIVITY.

CONFIDENCE allows athletes to make quick decisions on the field, to reach higher. For us at adidas confidence means acknowledging that we don?t have all the answers. But we are willing to take risks, we try new things. And if we fail, then this is part of our learning ? it helps us improve.

COLLABORATION. Every elite athlete relies on partners: coaches, teammates, and nutritionists. We, too, know that we are stronger together. Winning as one team takes open and candid dialogue, inclusiveness and trust in each other?s abilities and talents.

Being the best sports company in the world takes CREATIVITY. No great athlete succeeds by copying their predecessors? training plans and strategies. We have to be open to new ideas, explore, gain an edge and stand out. Only then can we succeed.

ADIDAS CELEBRATES DIVERSITY, SUPPORTS INCLUSIVENESS AND ENCOURAGES INDIVIDUAL EXPRESSION IN OUR WORKPLACE. WE DO NOT TOLERATE THE HARASSMENT OR DISCRIMINATION TOWARD ANY OF OUR APPLICANTS OR EMPLOYEES. WE ARE AN EQUAL OPPORTUNITY EMPLOYER. JOB TITLE: Senior Specialist Customer Service - Norwegian/Swedish/Danish Speaker (M/F/D) BRAND: adidas LOCATION: Porto TEAM: Accounting & Finance STATE: 13 COUNTRY/REGION: PT CONTRACT TYPE: Full time NUMBER: 393428 DATE: Dec 22, 2021