About us
At Covalo we're disrupting how products are made in the $3 trillion consumer goods industry so sustainable products can be made more quickly and easily.
We?re making consumer goods product development fast and easy so brands in the beauty, home care and food sectors can reduce time to market. By beauty, home care, and food brands we?re talking about companies that produce things like granola bars, laundry detergent, and shampoo. Using Covalo, brands can find the right ingredients and packaging, manage their formulation projects, and select the right service providers - from contract manufacturing to testing to regulatory - all from one place.
By creating one of the world's largest consumer goods supplier databases and the most comprehensive sustainability-related search criteria, our mission is to expedite transparency and sustainability in the consumer goods industry.
Join us to make sustainable consumer goods product development fast and easy, and to disrupt how brands innovate today.
We?re headquartered in Zurich, Switzerland, and operate globally. You?ll be part of a small, but growing highly motivated and open-minded team. You?ll have the freedom to drive the creation of an innovative new product and to bring new ideas to the table. And you?ll have the flexibility to work partially remotely.
Tasks
Covalo is looking to add a highly talented and motivated Sales & Customer Success Manager to drive sales, onboard customers and handle ongoing customer requests. As one of the first sales & customer success managers you will play an integral role in ensuring customer acquisition, satisfaction and retention, by managing the full cycle.
You will...

• Be a pioneer by contributing to an innovative marketplace and SaaS for the consumer goods industry
• Since the team is small you will work hands-on to both speak with customers to understand their needs as well as implement these requests (this role is a hybrid across customer success, account management, and customer support roles)
• Be the first and main point of contact for customers - customers will consist of a variety of companies within the beauty industry including small and large brands as well as suppliers
• Work with the product and marketing teams to stay up-to-date on platform functionality and relay relevant information to customers accordingly; communicate customer feedback to the appropriate marketing or product teams in a timely manner
• Improve existing sales processes, and help us set-up our customer onboarding and customer request/inquiry management process

After a first period of 6 months we will define jointly how your role evolve, giving you an opportunity to focus more either on sales or customer success.
Requirements

• 3+ years of customer-facing experience in sales or customer success/support, account management, client services or sales - ideally within a start-up or dynamic, fast-moving business
• Strong academic background
• Sales & Customer Success are the face of Covalo so you must be passionate about establishing a trusting relationship with our customers to drive engagement and to deeply understand their needs
• Excellent communication, presentation, and organizational skills including managing the expectations of customers and handling critical feedback
• Experience receiving, processing and organizing large amounts of customer feedback and communicating this internally to other teams
• Strong interpersonal skills with the ability to establish, support and maintain customer relationships
• You're comfortable working in an agile environment and with cross-functional teams
• Ideally experience supporting B2B clients in the beauty industry and/or industrial/B2B software applications
• Ideally have a background in the beauty industry and/or chemical industry
• Entrepreneurial, growth mindset and driven, hands-on attitude that takes full ownership of work
• Team player with high integrity and ability to work independently with self-motivation
• Have experience working remotely
• Detail-oriented and a problem solver
• Ability to be flexible if things change
• Passion for sustainability and the green movement
• Interest in the Beauty industry and/or other consumer goods sectors
• Fluency in English is a must - further languages are beneficial
• Bonus would be experience in Beauty, Food, and/or Home Care industries

Benefits

• Competitive salary & potential opportunity to participate in company stock option plan
• The possibility to work remotely with regular in-person alignment meetings
• Ability to influence and drive an innovative product that will impact the entire consumer goods industry (with thousands of beauty brands and suppliers already using Covalo)
• Be part of a small but growing, open-minded, motivated, dynamic and fun international team
• Possibility to learn and develop