Analyze issues of business customers, partners, clients or internal stakeholder?s and find the best ways to resolve them;
Address issues via chat, email or phone channels, following operating procedures;
Close customer inquiries regarding online marketing products, troubleshoot issues per process specifications, assist users in recovering account information and assist in payment related issues;
Adapt existing processes to craft alternate solutions, or escalate critical or more complex queries to the next level for resolution.
Your Profile
Excellent communication skills in Norwegian;
Bachelor?s degree (preferred);
Minimum 6 months of relevant customer care experience;
General understanding of online marketing products/services being supported;
Excellent communication skills;
Dynamic and organized.
Our Offer
Work Location: Lisbon
International career in a multicultural environment;
Training and familiarization phase;
Opportunity to grow in a multinational company;
Accommodation in a Teleperformance apartment;
Refund of initial flight expenses;
Free annual flight to the homeland;
Health Insurance since day one in the company;
Free Portuguese language courses, surfing, soft trekking and much more.
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