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Job Details

Kantar?s Worldpanel division is searching for a Client Manager. Based in Lisbon, Portugal, this is an opportunity to be part of the company?s exciting vision for the future!

Kantar is the world?s leading data, insights and consulting company. We understand more about how people think, feel, shop, share, vote and view than anyone else. Combining our expertise in human understanding with advanced technologies, Kantar?s 30,000 people help the world?s leading organisations succeed and grow.

Kantar?s Worldpanel division is the global expert in consumer behaviour. Through continuous monitoring, advanced analytics and tailored solutions, Kantar Worldpanel inspires successful decisions by brand owners, retailers, market analysts and government organisations globally. With over 60 years? experience, a team of 3,500, and services covering 60 countries directly or through partners, Kantar Worldpanel turns purchase behaviour into competitive advantage in markets as diverse as FMCG, textile, baby products, telecommunications and entertainment, as well as many others.

Worldpanel has been designated as a growth platform for Kantar, with significant investments being made into our products and technology to significantly enhance the delivery of insights to our clients. Equally, its introduction is a huge enabler to bring global consistency, efficiency and automation to many of the operational processes we have in our business.

Role?s Mission

You will act as a Client Manager and be part of our Worldpanel Portugal Client Service team. The Client Manager will be a key point of contact for clients to handle data requests and project briefs, ensuring timely, accurate delivery of information and offering a good level of insight whilst also contributing to the growth of the client?s business within Kantar by identifying potential revenue opportunities. This will include working across a portfolio of clients, supporting and engaging with different internal teams.

This role will suit an independent Client manager who wants to build client relationships, create engaging data stories, as well as handle data requests and project briefs. You will join a team known for being dynamic, fun and supportive that has been driving growth to the Portuguese business in a very impressive way.

Key Responsibilities

• You will be responsible for delivering briefs, managing day to day requests, developing contacts and relationships, generating and converting a pipeline of revenue opportunities;
• Client Relationships - Manage the practical/on the ground delivery of the contracted service with respect to quality, speed and breadth of data and the servicing they are entitled to;
• Account Handling - Understand the client?s ways of working and ensure delivery of information and their experience of our servicing, meets these requirements. Be responsible for managing the day-to-day workload on the area of the business you have responsibility for, through the timely and accurate completion of ad-hoc requests and project briefs;
• Analysis & Insigh t ? production & interpretation of analysis with a focus on answering key questions with strong and actionable recommendations. Discuss briefs with clients challenging where appropriate to make sure requests have been properly thought through and offering advice on how best to tackle issues;
• Revenue ? This is a commercial role. You will own a budget for each of your clients, along with a personal revenue target. Through building great relationships with the client, you will uncover questions/ business issues which are outside the scope of our current contract (e.g. different categories/ more complex questions) and work with your manager and the wider team to shape proposals against these questions.

Requirements

• Degree in Marketing, Statistics, Sociology, or similar qualification;
• 3-5 years working experience. Data Knowledge, Market research and Account management experience (achieve and exceed challenging targets);
• Proven record of building relationships with clients in a leading capacity; strong interpersonal skills, the ability to expand your contact base and build trusting partnership relationships;
• A strong verbal and visual presentation skills with the ability to put together insightful and impactful presentations; the ability to articulate in a confident and composed manner;
• Effectiveness in analyzing, interpreting data and articulating the business implications;
• Experience working with market trends/consumer behavior/panel insights;
• English Proficiency (B2 level minimum);
• Strong project management and organizational skills.

Join Us

At Kantar we have an integrated way of rewarding our people based around a simple, clear and consistent set of principles. Our approach helps to ensure we are market competitive and also to support a pay for performance culture, where your reward and career progression opportunities are linked to what you deliver.

We also make sure we create an equality of opportunity in a fair and supportive working environment where people feel included, accepted and are allowed to flourish in a space where their mental health and well-being is taken into consideration.

Kantar's values include recognized expertise, being one step ahead, working together, going the extra mile and putting ourselves in our clients' shoes! We go beyond the obvious, using intelligence, passion and creativity to inspire new thinking and shape the world we live in. If you share these values, apply for a career that?s out of the ordinary and join us!

Location

Lisbon, Av. 24 de JulhoPortugal

Kantar Rewards Statement

At Kantar we have an integrated way of rewarding our people based around a simple, clear and consistent set of principles. Our approach helps to ensure we are market competitive and also to support a pay for performance culture, where your reward and career progression opportunities are linked to what you deliver.

We go beyond the obvious, using intelligence, passion and creativity to inspire new thinking and shape the world we live in. Apply for a career that?s out of the ordinary and join us.

We want to create an equality of opportunity in a fair and supportive working environment where people feel included, accepted and are allowed to flourish in a space where their mental health and well being is taken into consideration.

We want to create a more diverse community to expand our talent pool, be locally representative, drive diversity of thinking and better commercial outcomes.

Kantar is the world?s leading data, insights and consulting company. We understand more about how people think, feel, shop, share, vote and view than anyone else. Combining our expertise in human understanding with advanced technologies, Kantar?s 30,000 people help the world?s leading organisations succeed and grow.