Analyze issues of business customers, partners, clients or internal stakeholder?s and find the best ways to resolve them;
Address issues via chat, email or phone channels, following operating procedures;
Close customer inquiries regarding online marketing products, troubleshoot issues per process specifications, assist users in recovering account information and assist in payment related issues;
Adapt existing processes to craft alternate solutions, or escalate critical or more complex queries to the next level for resolution.
Your Profile
Excellent communication skills in Arabic;
Bachelor?s degree (preferred);
General understanding of online marketing products/services being supported;
Excellent communication skills;
Problem-solving skills;
Dynamic and organized.
Our Offer
International career in a multicultural environment;
Training and familiarization phase;
Opportunity to grow in a multinational company;
Refund of initial flight expenses;
Private health insurance since day one in the company;
Free Portuguese language courses, surfing, soft trekking and much more.