adidas Shared Services in Porto delivers high quality services for Accounts Payable, Accounts Receivable, Retail Accounting, eCommerce Accounting and other Finance processes for adidas companies located in Europe and Americas.

However, our success journey continues and we will now integrate several additional Teams in Porto. We are creators in our fields, thinking strategically about how digital tools can make reporting more transparent and targets more controllable. If you see yourself as a coach, playmaker, planner and problem solver, we invite you to be a part of our team.

PURPOSE

Ensuring correct and daily execution of key responsibilities in the adidas Global Business Services Center according to the requirements of the company Accounting Manual and specific group policy for Direct-to-Consumer (DtC) ecommerce.

In this position, you will have an important role to provide the best customer journey experience acting as a key player on the ecommerce refund process.

KEY ROLES & RESPONSIBILITIES:

• E2E analysis of ecommerce orders related to customer refunds;
• Coordination with local customer service team and other GBS departments to obtain information about the refund process flow;
• Support the successful execution of customer support activities for DtC areas, ensuring work is completed in a timely and accurate manner;
• Lead and participate in cross-functions ad hoc projects and tasks assigned;
• Coordinate with other departments to obtain information about transactions and research unreconciled items;
• Monitoring and following up of differences between systems interfaces;
• Close contact with the local Finance Teams across adidas subsidiaries located in Europe and Americas and Customer Service teams, handling daily queries.

KNOWLEDGE SKILLS AND ABILITIES

• Customer Service experience;
• Good Excel skills;
• Experience with SAP is an advantage;
• Experience in a Shared Service environment is an advantage.
• Ability to read, write and communicate in English in a business setting;
• Ability to pay close attention to detail;
• High degree of customer orientation;
• Problem solving mindset and analytical skills;
• Be a team-player;
• Availability to travel for periods of 3 to 4 weeks.

QUALIFICATIONS

• Up to 2-4 years relevant work experience in the accounting/business area;
• Degree in Accounting, Business Management, Economics or related areas