The project

Are you passionate about online advertising and new technologies? Would you like to join one of the leading tech companies?

Our client is the #1 in online advertising with a current annual revenue of more than 100 billion US dollars.

You will support our client as a Customer Care Advisor, growing and developing your extensive client base in an innovative and fast paced environment.

The job:

You will be part of a team supporting different line of product. You will provide reactive phone, email and chat support services with emphasis on troubleshooting, account optimization, upselling and efficient issue resolution to our businesses clients.

The activities

Part of your daily activities will be:

• Provide optimal advice regarding different queries of the business clients;

• Create a meaningful rapport with key decision makers in the marketing industry and serve as a consultant for their online advertising strategy;

• Understand the business goals of your clients in order to match the required online advertisement solutions;

• Provide strategic campaign support and advertiser training to educate your clients;

• Achieve strong customer satisfaction with a focus on quality and results.

Working hours

40 Hours per week, between 05:00h and 17:00h depending on the office working hours for the respective market you are working for.

Contract details:

• Fixed-term, renewable employment contract with a base salary + performance based bonus;

• Initial contract with a duration of 12months;

• Up to two contract renewals with a duration of 12months;

• Permanent employment contract after 3 years;

• Private health insurance after 6 months of contract signature (additionally to the standard insurance).

Only candidates with full working rights in Portugal can be considered.

Job Type: Full-time