The job:

You will be part of a team supporting different line of product. You will provide reactive phone, email and chat support services with emphasis on troubleshooting, account optimization, upselling and efficient issue resolution to our businesses clients.

The activities

Part of your daily activities will be:

• Provide optimal advice regarding different queries of the business clients;

• Create a meaningful rapport with key decision makers in the marketing industry and serve as a consultant for their online advertising strategy;

• Understand the business goals of your clients in order to match the required online advertisement solutions;

• Provide strategic campaign support and advertiser training to educate your clients;

• Achieve strong customer satisfaction with a focus on quality and results.

Working hours

40 Hours per week, 8 Hour per day, 5 days per week

Contract details:

• Fixed-term, renewable employment contract with a base salary + performance based bonus;

• Initial contract with a duration of 12months;

• Up to two contract renewals with a duration of 12months;

• Permanent employment contract after 3 years;

• Private health insurance (additionally to the standard insurance).

Job Type: Full-time