Operations Manager with a passion for people management

Mandatory requirement: Please apply in English or your application will not be considered. You must have a legal right to work in Portugal.

Are you great at motivating and leading a strong team of specialists?
Do you have excellent English and Portuguese language skills?
Can you help ensure the continuous development of digital cross-channel marketing for global clients?
Then you just might be the new Operations Manager we are looking for in our Lisbon office!

A digital leader within customer relations our client is a unique organization, delivering high-impact digital marketing experiences that enrich and evolve brand-consumer relationships. With the brain of a consultancy, the heart of an agency and the power of technology and data, we work with some of the most admired brands within sport, fashion, FMCG, retail, travel & hospitality, pharma, and finance.

What will your day look like?

In the role as our new Operations Manager, you will be responsible for the smooth running of our daily operations and implementation of new client services. Ensuring the continuous development of staff and services, you will take part in several strategic actions and product conceptualizations.

More specifically, your tasks include:

• Overseeing the teams daily operation and workload distribution

• Ensuring compliance with Service Level Agreements such as quality assurance and time to market activity

• Recruitment, people management and staff development

• Supporting the Regional Operations Lead and Global Directors

• Monthly reporting development Since we operate in a global environment with global clients covering multiple time zones, we expect you to be flexible with a can-do attitude.

Who are you going to work with?

Our Lisbon office is currently made up of 50 employees and growing! You will be managing a very competent team of approx. 10-15 employees and operate as the link between our various in-house departments. We work closely together with our colleagues in Copenhagen as well as our other two office locations in Toronto and Bangkok. You will play a crucial part in growing our Lisbon office, work closely with a Producer, and report directly to the Regional Operations Lead.

We are proud of our multicultural environment and easy-going, dynamic atmosphere where we not only work together ? we are great at having fun as well.

What do you bring to the table?

As a person, you are curious, proactive, and energetic, enabling you to lead and motivate others. You are great at spotting new opportunities, and you act fast while being able to constantly balance between taking charge and making room for others. In addition, you have:

• Proven ability to establish and maintain strong client relationships (3-5 years)

• Demonstrated experience with people and performance management as well as recruitment (3-5 years)

• Experience with digital production, commercialization of services or process optimization

• Strong ability to collaborate with various stakeholders

• Proven project management skills

• Excellent communication skills in English and Portuguese is a must.

A global network we are 600+ technology specialists, data scientists, strategic thinkers, consultants, operations experts and creative minds from 40+ nationalities who collaborate closely to help our clients inspire and engage consumers on five continents.

We are part of the global network with 20,000 colleagues in 90 markets, and proud to be the Global Centre of Excellence for personalised customer experience and marketing automation.

If you feel that you can make a positive contribution and be part of our team, we would love you to contact us. You can contact Leonor Pereira 932597198

Duração do contrato: 6 meses

Job Types: Full-time, Contract

COVID-19 considerations:
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Application Question(s):

• Because we know that often the curriculum vitae does not reflect your essence, we would like to get to know you better! What is your B side? What motivates you? What do you expect from the company you will work for? We ask that you send us a motivation letter in English, in which you can tell us a little more about yourself and the reason for your application and that reflects the points described above. We are waiting for your application!

Work Remotely:

• No