At Talkdesk, We disruptive risk-takers don't have a traditional way of doing things and will do whatever it takes to build a product that improves customer experiences. Join the adventure and grow with us. With $268 million in funding and more than 1,800 customers, we're revolutionizing the industry of contact centers. Join a hyper-growth company that's innovative, bold, and ambitious. Be a part of the future of technology and make an impact on an evolving industry. If you're a self-starter and hungry to learn, apply now and enjoy the ride.

As a product manager at Talkdesk we expect you to become the voice of our customers and market, and work with the engineering team to turn the vision into product requirements.

In the Data cluster you will be a key asset in the delivery of data driven transformation products for internal and external stakeholders. Every day your team will make a new tech piece of art to enable Reporting, Business Intelligence, Machine Learning and Artificial Intelligence features. Think of the data backbone that powers dashboards, strategic insight packs, visualizations, new (smart) data sources, "you name it", and drive better decisions across our company and our end customers.

If the idea of working with a young, intellectually stimulating and dynamic team using the latest Big data technology to power real-time and batch data use cases, attracts you, then the Data cluster has simply been made for you. Our customers and their customers will remember you every single day when they seamlessly interact with our data powered product.

What You'll Be Doing

Product Managers work closely with engineers, designers, technical advisors, marketing, product operations and other product managers to do whatever it takes to ensure we're constantly improving our product. Along the way you will be exposed to all facets of product development, from contributing to the vision and roadmap, writing feature specs and creating wireframes, to prioritizing implementation work and QA'ing new releases as well as assure a successful Go-to Market.

Responsibilities:

• Follow closely the execution of the planned work to make sure deliverables are of the highest quality and 100% aligned with expectations.
• Build business cases and define requirements/wireframes for product enhancements, new capabilities and services.
• Capture, analyze, leverage and share customer insights.
• Digging into product analytics and making data-driven suggestions for product improvements and tests.
• Briefing requirements for QA test plans for pre- and post-launch features.

Requirements:

• Bachelor's degree in Information Technology, Engineering or a related field.
• 4+ years of previous experience as a business / data analyst, management consultant or similar role and /or 2+ years of experience as project manager, product manager.
• Previous hands-on or project experience in data-driven departments ranging from data engineering to business, data analytics and data science.
• Excellent verbal and written communication skills.
• Experience with Agile methodologies.
• Proven ability to take initiative, use consultative skills and build strong, productive relationships.
• Skilled in plan creation, and documentation practices

The Talkdesk story hinges on empathy and acceptance. It is the shared goal among all Talkdeskers to empower a new kind of customer hero through our innovative software solution, and we firmly believe that the best path to success for our mission is inclusivity, diversity, and genuine acceptance. To that end, we will hire, promote, work along, cheer for, bond with, and warmly welcome into the Talkdesk family all persons without regard to ethnic and racial identity, indigenous heritage, national origin, religion, gender, gender identity, gender expression, sexual orientation, age, disability, marital status, veteran status, genetic information, or any other legally protected status. #LI-Remote