Learn, Lead & Grow at Sitel Group®

We believe experiences are everything and that happy associates are successful ones. That is why we give our people the tools and the freedom to learn, grow, have fun and be themselves.

As one of the largest global providers of customer experience (CX) products and solutions, Sitel Group® empowers brands to build stronger relationships with their customers by creating meaningful connections that boost brand value. With 160,000 people around the globe ? working from home or one of our CX hubs ? we securely connect best-loved brands with their customers over 8 million times every day in 50+ languages. Whether digital or voice-based, our solutions deliver a competitive edge across all customer touchpoints. Our award-winning culture is built on 40+ years of industry-leading experience and commitment to improving the employee experience.

Come and work with us.

As the MAX Hub Lead, you will join the MAX Team and work closely with the Employee Experience Director and other MAX Program Managers committed to enhancing the Sitel employee experience, i.e., Tools & Technology, Health & Wellness, Performance & Rewards, and Workplace & Flexibility.

• In this role, you will be part of a small tent for our MAX Hub implementations working alongside, Site Directors, HR, PMO, Facility, IT and supported by shared resources for communication and marketing, training and reporting.
• You will define MAX Hub guidelines in step with fresh workplace innovations and new trends and leveraging Sitel MAX UX framework for workplace design and implementation.
• Support the implementation of new MAX Hubs as a consultant, so the guidelines and methodology are applied.
• Define the methodology and collaterals (project plan, decks, financial model, etc.) to support local teams and engage our associates in implementing a MAX Hub.
• Develop the content strategy for facilities on MAXConnect (news, webinars, training, knowledge base, community).
• Create content and encourage collaboration around MAX Hub and workspace, including work@home.
• Collaborate with IT and procurement on furniture catalog and Marketing/Studio to enrich our branding assets.
• Prototype and test concepts: a scent for Sitel, design our desks & chairs, etc.
• As our MAX Hub and workspace trends expert, you will participate in events (client meetings, webinars, etc.).

To succeed in the role, you will need to have:

• A minimum of 5 years of experience in architecture and/or interior design combined with a degree in architecture/design.
• You have technical knowledge in energy and sustainability of facilities that can translate to workplace design and the employee experience.
• You have a passion for workplace design and innovations. You believe that we will work more and more 'from anywhere and 'at home' and that we need to repurpose and transform our workplaces and the experiences we offer onsite in multicultural and multidisciplinary teams.
• You understand that three types of environments influence our employee experience: Culture, Technology and Workplace and you adopt a cross-functional approach to deliver a unique workplace experience.
• You are a project manager that is data-driven with financial acumen. You have experience in defining and following a project plan in parallel to achieve goals and providing reporting on your progress and understand business plans, ability to negotiate with contractors and follow a budget
• You are exceptional at collaborating with diverse functions and cultures and know your different audiences, the platform(s) they use, and how to engage them in a familiar story and drive their actions to reach specific goals.
• You have high energy and are comfortable working in a fast-paced, dynamic, transformative environment. You embrace change positively.
• You are solutions oriented, flexible, can quickly adapt to change and ready to roll up your sleeves to tackle new tasks.
  

Benefits.

What's in it for you? We give our people the tools and the freedom to learn, grow, have fun and be themselves.

• Competitive wages
• Paid professional training
• Employee discounts
• Private healthcare & dental insurance (after six months of employment)
• Growth opportunities through various development programs
• Fun and engaging company-wide initiatives, including our SitelFit wellness program
• Job stability
• Life-long skills and experience
• Excellent work culture

Join the #SitelLife

GAIN STABILITY, EXPAND POSSIBILITIES. We celebrate successes and reward our people for the hard work they do every day. We offer benefits to keep you healthy and happy, such as paid time off. Plus, fun perks like employee discounts.

GROW AS YOU GO. We invest in you, with internal programs, training, and initiatives to develop your skills and help you reach your goals. We promote from within. We provide you with the tools, skills, and resources to develop, both professionally and personally. You choose where you want to go; we help you get there.

WORK TOGETHER TO MAKE AN IMPACT. We strive to make the world a better place and empower others to do the same. We are mission-driven -and we leverage the power of our people to make a positive impact in the communities in which we live and work.

BE BOLD, BE YOU. #SitelLife represents our commitment to our people - to YOU. It's about coming exactly as you are. We empower everyone to live their truth, be themselves and use their voice -and we give them a platform to do so.

MAXIMIZE YOUR EXPERIENCE. We value open, honest, and constructive conversation. We encourage you to speak up -and we listen when you do. Through MAX, our global community, we leverage our people's innovative ideas, experiences, and feedback to shape and drive the future of Sitel Group®.

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