Your Role

Are you passionate about the world of Online Marketing? Teleperformance Portugal is looking for someone with excellent communication and problem-solving skills. Start a promising career, finding the solution for issues of business customers, maintaining a positive relationship between them and the company. You will use your communication skills to address several questions through multiple communication channels, guaranteeing a great customer experience.
Be part of our success and make the world?s information more accessible and useful!

In a global pandemic, trust and support from companies to their employees and customers are essential to sustain the development of their business, fostering stability in the market and driving economic recovery. Since the beginning of the pandemic, Teleperformance Portugal has ensured that the best practices in combating and preventing the Covid-19 virus were adopted, and after being the first company in our sector to guarantee the ?COVID Clean? certification by EIC / VERYCER, we are now more confident than ever in our ability to fight the Covid-19 virus. At Teleperformance Portugal, you will find what you are looking for: experience, adventure, diversity, multiculturalism, professional and financial stability, opportunities for professional development and work-life balance. We remain committed to the necessary measures so that all TP employees are and feel safe at work!

Responsibility

• Analyze issues of business customers, partners, clients or internal stakeholder?s and find the best ways to resolve them;
• Address issues via chat, email or phone channels, following operating procedures;
• Close customer inquiries regarding online marketing products, troubleshoot issues per process specifications, assist users in recovering account information and assist in payment related issues;
• Adapt existing processes to craft alternate solutions, or escalate critical or more complex queries to the next level for resolution.

Your Profile

• Excellent communication skills in French;
• Bachelor?s degree (preferred);
• Minimum 6 months of relevant customer care experience;
• General understanding of online marketing products/services being supported;
• Excellent communication skills;
• Dynamic and organized.

Our Offer

• Work Location: Lisbon ? Oeiras;
• International career in a multicultural environment;
• Training and familiarization phase;
• Opportunity to grow in a multinational company;
• Accommodation in a Teleperformance apartment;
• Refund of initial flight expenses;
• Free annual flight to the homeland;
• Health Insurance since day one in the company;
• Free Portuguese language courses, surfing, soft trekking and much more.

Teleperformance Portugal

With over 40 years of experience in connecting brands with their customers, Teleperformance has become the most trusted provider of omnichannel customer solutions. Always adapting, we care about each customer experience. We put the human touch in everything we do , be it customer care, technical support, customer acquisition, digital solutions, analytics, back office, or other specialized services.
With a team of more than 12,000 employees from 97 nationalities, Teleperformance Portugal provides services in 37 languages for some of the most prestigious international brands. Teleperformance Portugal is one of the 25 best companies to work for in Europe in 2021 and has also been considered 11 times as the best company to work for in Portugal by the Great Place to Work Institute. In addition, we have been distinguished five times by Exame magazine as one of the best companies to work for in Portugal and the best company in our sector. Teleperformance was also considered the fastest growing company in Portugal in the last three years by Expresso, Informa D&B and Deloitte
Our team is multicultural, highly skilled, and deeply knowledgeable, with a wide range of integrated omnichannel solutions, technology, and the highest security standards. We are trusted with billions of unique interactions worldwide and we want you to be part of it.