Company Description

Welcome to Bosch

Cars drive autonomously, machines speak to each other, and houses become smarter. At Bosch, we turn these visions into reality to improve the quality of life for people all over the world. Start something big and become a part of forward thinkers where you can create something remarkable: Invented for life.

With over 300 specialized associates and around 15 nationalities, Bosch activities in Lisbon are focusing on sales, marketing, communication, training, nearshoring services and shared support for human resources services to Europe. The diversity, commitment and know-how of the team are the key success factors of this organization.

Bosch Service Solutions develops and delivers Customer Experience, Mobility and Monitoring solutions for companies and their customers. Our teams find fast and efficient solutions for thousands of people on a daily basis ? from claim management to life-saving emergency calls, among other services. Define the standards and become a pioneer together with around 9000 associates worldwide.

Votre contribution:

• Assurer le support technique outil de diagnostic automobile pour le marché Français;
• Troubleshooting des FAQ;
• Offrir un support après-vente pour le logiciel de diagnostic spécifique;
• Identifie et fournit la documentation technique nécessaire aux ateliers;
• Enregistrement des dossiers traités;
• Communication aux clients actuels ou potentiels via des appels;
• Fourniture d'informations, de consultation, répondant aux questions, gestion de sinistres, etc;
• Service, incident et demande de traitement;
• Identification des besoins, légende d'opportunités, extension du service, suivi des cas, etc;
• Offres soutien technique et professionnel, résout les incidents.

Qualifications

Profil recherché :

• Français Fluent;
• Expérience de travail dans les Garages (agréable à avoir);
• Expertise en diagnostic, réparation automobile et pièces détachées (agréable à avoir);
• Forte orientation á le client;
• Traitement des applications informatiques, IT général de savoir-faire souhaitable;
• Une première expérience en tant que technicien diagnostic est un plus;
• Orientation client avec de bonnes compétences en communication;
• Esprit d'équipe, proactif, initiative, l'efficacité et la qualité axée sur le domaine d'activité;
• Flexibilité de travail;
• Gestion de stress et tolérance à la frustration.

Additional Information

What we offer you:

Challenges in an international environment | career opportunities in one of the best companies in the world | flexible hours | medical services | discounts for employees | sports and health related activities | canteen | good access to public transports | space for creativity.

Success stories don´t just happen. They are made...

Make it happen! We are looking forward to your application!