At ConvaTec, our vision is to develop pioneering trusted medical solutions to improve the lives we touch. We are a global medical technology business focused on serving people and care givers in the areas of advanced wound care, ostomy care, continence and critical care and infusion care. We devise, develop and manufacture innovative products and services that support people with deeply personal and challenging medical conditions, helping to improve care for them and giving them greater confidence, freedom and mobility.
We are guided by our five core values, that shape the way we work, every day: Improve Care, Deliver Results, Grow Together, Own It and Do What's Right. We are a global Group, with over 9,000 employees and in 2019, our Group generated revenues of over $1.827 billion. To learn more about ConvaTec, please visit www.convatecgroup.com.
Our search for better is changing the lives of our customers. It?s changing the careers of our people too ? creating new challenges and opportunities all the time. We?re a business that never stands still. Join us as a Collections Analyst - French Market and you won?t either.

Purpose of role

To reduce receivable open balances and improve the payment behavior of our Customers. Maintain a high level of customer experience and contribute to the Cashflow target of our Group.

Key Duties & Responsibilities

• Contact our external customers and follow-up all aged receivables via call, email or the collections tool. Reduce payment cycle and to ensure the customers respect the payment terms agreed
• To issue reminders in accordance with ConvaTec policies and procedures.
• To work with the OTC Team Lead to pro-actively manage customer accounts as required by the SLA?s.
• To investigate and address customer claims via disputes
• To respond to general queries from customers regarding payments.
• To research and verify receipt of payments and investigate residuals (short pay or over pay)
• To notify the OTC Team Lead regarding cash flow problems or unresponsive customers.
• To identify and process refund requests.
• To identify and process write-off requests.
• To negotiate and implement payment arrangement plans for delinquent customers in accordance with the ConvaTec GOA.
• To prepare trackers and assist with starting legal procedures
• To receive notification of customer bankruptcy, verify obtained information and alert the OTC Tower Lead for further escalation.
• To properly document the outcome of any contact with the customer in collections tool to ensure audit trail and customer relations.
• To participate in review calls as needed
• To flag and required updates ConvaTec policies and work instructions and send to the Tower Lead and the Global Process owner for approval.

Key Results Indicators & Measures of success

• DSO, Overdue and other KPIs

Experience (Tools)

• Working knowledge of SAP is an advantage

Education/Qualifications

• 2 years of professional experience
• University Degree
• Finance qualification preferred

Language Skills

English - B2

French - C1 /C2

Other Language is a plus

Soft Skills

• Good communication skills
• Autonomous, ready to take initiative and results oriented
• Continuous Improvement mind-set
• Good customer experience skills
• Team player
  

Other

• Working knowledge of collections processes
• Excel knowledge
• Analytical Skills
• Previous experience working in a GBS environment (preference)
  

Our products make a big difference every day. So will your contribution. The work you do will mean more, because it?ll make things better for your team, our business or our customers? lives. It?ll inspire you to deliver to your very best. And we?ll be right behind you when you do.

This is a challenge more worthwhile.

This is work that?ll move you.

#LI-PF1

ConvaTec provides equal employment opportunities for all current employees and applicants for employment. This policy means that no one will be discriminated against because of race, religion, creed, color, national origin, nationality, citizenship, ancestry, sex, age, marital status, physical or mental disability, affectional or sexual orientation, gender identity, military or veteran status, genetic predisposing characteristics or any other basis prohibited by law.

Notice to Agency and Search Firm Representatives: ConvaTec is not accepting unsolicited resumes from agencies and/or search firms for this job posting. Resumes submitted to any ConvaTec employee by a third party agency and/or search firm without a valid written and signed search agreement, will become the sole property of ConvaTec. No fee will be paid if a candidate is hired for this position as a result of an unsolicited agency or search firm referral. Thank you.

If you are an active employee at ConvaTec, please do not apply here. Go to the Career Worklet on your Workday home page and View "ConvaTec Internal Career Site - Find Jobs". Thank you!