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The Analyst, Services Sales Strategy and Operations will play a crucial role in supporting the explosive growth of Salesforce Services. This role is hybrid of traditional jobs in strategic planning, sales operations, financial planning, and analysis ? requiring a mix of market analysis, sales optimization and business operational support.
This role is part of a high-performance, results oriented team that values innovation. Success in this role means assisting product leadership to drive the continued success of Salesforce by supporting our Services growth strategy. Sample projects range from the strategic to the very operational including evaluating worldwide market opportunities, supporting the creation of the Services growth strategy, business planning, market segmentation, sales pipeline analysis, sales bookings forecasting, and regular review of key performance metrics.
Deliverables include detailed analytic models, custom performance analysis, building a scalable reporting infrastructure, and packaging findings into presentation-ready content for Salesforce executives. The role is cross-functional and requires interaction with multiple areas of the organization and provides exposure to senior executives.
The successful candidate will have relentless curiosity and possess a passion for creating innovative analysis to identify opportunities. Moreover, he/she will excel at extracting insights from data, converting ideas to action, and communicating insights to all levels of management.
Responsibilities:

• Lead ongoing analysis of business performance to support daily operations
• Design and interpret key performance metrics. Deliver insights & recommendations
• Assist in developing and delivering presentations for senior executives
• Support strategic initiatives including evaluating areas of opportunity for the businesses
• Troubleshooting operational issues as they surface; propose changes to systems/ processes to fix root causes
• Prepare analysis and recommendations for strategic decision making
  

Desired Skills/Experience:

• Work experience focused on quantitative analysis and logical reasoning
• Self-starter and high degree of motivation to go above and beyond the task at hand
• Exceptional problem solving skills: demonstrated ability to structure complex problems, develop solutions
• Strong presentation skills, especially related to building compelling Google Doc presentations
• Sales experience a plus
• Advanced Excel skills
• Experience with SQL (or similar analytical packages) a plus
• Work experience in consulting, finance, or product management is a plus
• Bachelor?s degree from an accredited university
• Portuguese or Spanish language skills are a plus

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