Demand Capture Specialist (Lisbon)

Publicado 08-09-2021

Gi Group

Lisboa Lisboa (Contabilidade / Finanças)


Do you want to join a multinational company?

We are recruiting for Nestlé Business Services.

They are currently looking to strengthen their team with a Demand Capture Junior Specialist (M/F) for the region of Linda-a-Velha (Oeiras), Lisbon.

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Main responsibilities:

  • Ensuring Demand is captured within Global and/or Market SLA´s, through both manual and electronic order methods;
  • Liaising with the Centre of Competence and Reference / Master Data to resolve exceptions/ failures for electronic and digitalized demand capture within the time period of the defined service level agreement;
  • Providing analysis and input into root cause resolution of demand failures, supporting 1 touch orders;
  • Performing periodic activities and relevant reviews with stream Lead ;
  • Contributing to Continuous Improvements programs and standardization of processes across all markets in scope, whenever possible;
  • Analyzing and check KPIs on quality of services provided and present during DORs;
  • Participating in KPIs trends (SLAs), performing root cause analysis of mistakes/errors and problem-solving.

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Ideal Profile:

  • Degree in Accounting, Finance, Economics or similar;
  • Proficiency in English (B2+, preferably C1/C2/Native);
  • Previous Supply Chain experience is an advantage;
  • Previous Customer Service and/or O2C experience is an advantage;
  • Strong computer skills, including Microsoft Office applications (Word, PowerPoint, Excel) and SAP is a plus;
  • Customer-orientated.

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We offer:

  • An Opportunity to work in one of the largest companies in the World;
  • Salary conditions compatible with experience;
  • Direct contract with our client;
  • Various incentives and protocols in force at the company;
  • Initial and continuous training.

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We're waiting for you!

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Job Type: Full-time

Language:

  • English (professional level or higher) (Required)