Do you want to join a multinational company?
We are recruiting for Nestlé Business Services.
They are currently looking to strengthen their team with a Demand Capture Junior Specialist (M/F) for the region of Linda-a-Velha (Oeiras), Lisbon.
?
Main responsibilities:
- Ensuring Demand is captured within Global and/or Market SLA´s, through both manual and electronic order methods;
- Liaising with the Centre of Competence and Reference / Master Data to resolve exceptions/ failures for electronic and digitalized demand capture within the time period of the defined service level agreement;
- Providing analysis and input into root cause resolution of demand failures, supporting 1 touch orders;
- Performing periodic activities and relevant reviews with stream Lead ;
- Contributing to Continuous Improvements programs and standardization of processes across all markets in scope, whenever possible;
- Analyzing and check KPIs on quality of services provided and present during DORs;
- Participating in KPIs trends (SLAs), performing root cause analysis of mistakes/errors and problem-solving.
?
Ideal Profile:
- Degree in Accounting, Finance, Economics or similar;
- Proficiency in English (B2+, preferably C1/C2/Native);
- Previous Supply Chain experience is an advantage;
- Previous Customer Service and/or O2C experience is an advantage;
- Strong computer skills, including Microsoft Office applications (Word, PowerPoint, Excel) and SAP is a plus;
- Customer-orientated.
?
We offer:
- An Opportunity to work in one of the largest companies in the World;
- Salary conditions compatible with experience;
- Direct contract with our client;
- Various incentives and protocols in force at the company;
- Initial and continuous training.
?
We're waiting for you!
?
Gi Group presents the best job opportunities every day, but we are than just a job portal. Our consultants help candidates find the best job offers, guiding them through the entire recruitment process. Your job is our work.
?
Candidates should obtain more information about our privacy and data management policy at https://pt.gigroup.com/politica-de-privacidade/.
Job Type: Full-time
Language:
- English (professional level or higher) (Required)