We are looking for an outgoing and highly motivated Customer Support Agent to deal with our customers. The CS Agent plays a key role in optimizing the customer experience and also work with different departments in order to solve customers-related issues. To be successful, you should be able to show empathy and have excellent communication skills.
The training will be start on the 18th of October.

Main responsibilities:

• Build and maintain a strong relationship with players by providing prompt and accurate service in order to promote customer loyalty via several media channels.
• Liaising regularly with the Finance department and validating the KYC (Know Your Customer) documents in order to facilitate players? monetary transactions.
• Working closely with the Technical department in order to remain aware of and to solve any potential technical issues associated with the casino products.
• Communicating with the Marketing department to escalate and solve any issue that may arise.
• Ensuring delivery of excellent customer service to resolve any kind of inquiry.
• Being aware and keeping up to date with all the procedures related to your department.
• Being able to point out any process weaknesses and escalate it to the management.

Key requirements:

• Excellent communication skills in French (writing and speaking)
• Good command of English
• Highly motivated team player
• High level of empathy
• Good knowledge of different kinds of casino games
• Able to work in a high-volume work environment
• Self-motivated with a positive attitude and good problem solving skills
• Previous experience from a customer service position is an asset

Please apply here :

https://theluckfactory.bamboohr.com/jobs/view.php?id=37&source=aWQ9OA%3D%3D

Job Types: Full-time, Permanent

Language:

• French (Required)
• English (Required)

Work Remotely:

• Temporarily due to COVID-19