Global Shares is a leading provider of public and private global stock plan services. Our employee share ownership plan technology is award-winning, and our range of products and services make equity plan administration simple, secure, and globally compliant.
What we value:People -We care about our people. We treat our people with respect. We embrace diversity and inclusion. We build open and honest relationships, collaborating across boundaries to meet our clients? needs.
Bravery -We dare to do things di?erently. We provide best service and technology through innovation, creativity and high performance. We challenge the norm, we challenge ourselves and we challenge complexity with simplicity.
Global -We are one global network. We are champions of employee ownership. We work together, incorporating clients and partners as an extension of our team. We foster a global and diverse community, where our people are united through ambition, commitment and shared goals. We are in this journey together.
Integrity -We are committed to professional integrity We conduct our business to the highest standards with skill, diligence and responsibility. Professional trust, honesty and compliance are at the core of our culture
Service -We are client focused. We strive to provide our best service, to drive great client experience through teamwork and high performance.
We are further expanding our Service Desk Team and are looking for self-driven, customer focused, Service Desk Analysts to join us to drive operational excellence. This includes but is not limited to the responsibility of managing all service delivery processes related to the identification, prioritization, and resolution of customer and participant service requests and incidents, ensuring the highest quality of customer service experiences are delivered and that Global Shares processes are followed in that process. Responsibilities also include managing the efficient flow of contact volume through multiple inbound channels, which include JIRA service desk, phone and self-service ensuring work is distributed and completed in a timely fashion. The analysts responsibilities include written and phone communication, status and SLA reporting, and supporting the business goals and objectives.
What you will do:To fit this role, you will be highly motivated, able to work independently and revel in problem-solving and looking for new solutions.
Step 1 After you apply, a recruiter may reach out to you for an introductory call
Step 2 If your background is a match for the role, you may be required to complete a technical assessment (role depended) and/or phone interview with 1-2 people
Step 3 If you continue through the process, you will interview virtually 1-2 times
We are committed to an inclusive and diverse Global Shares. Global Shares is an equal opportunity employer.
Want to see more? https://www.youtube.com/watch?v=Is6E_ppKnuc